Lynda Masters
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Possessing vigilant and dependable nature, equipped with foundational knowledge of safety protocols and emergency response. Understands importance of surveillance techniques and proficient in operating security equipment. Committed to ensuring safety and security while maintaining secure environment.
Overview
21
21
years of professional experience
Work History
Security Guard
Best Crowd Management
08.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Guest Greeter
Miami Heat
07.2019 - Current
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Developed strong relationships with repeat customers, fostering loyalty and brand affinity through personalized interactions.
- Collaborated with team members to address complex guest issues, resulting in prompt resolutions that exceeded expectations.
Field Inspector
M.I.C Inspections
08.2013 - 08.2024
- Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
- Completed thorough written descriptions and took photographs to document conditions.
- Drafted detailed reports on findings of inspections.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
Sales Verifier
Miami Herald
08.2003 - 03.2013
- Identified potential areas of risk or fraud during the verification process, mitigating potential losses for clients and the company.
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Collaborated with colleagues on special projects, ensuring successful completion within deadlines.
Education
No Degree - General Studies
Miami Dade College
Miami, FLSkills
- Event security
- Access control
- Patrol techniques
- Guard post rotation
- Spanish fluency
- Building evacuation
Languages
Spanish
Native or Bilingual
Timeline
Security Guard
Best Crowd Management
08.2024 - Current
Guest Greeter
Miami Heat
07.2019 - Current
Field Inspector
M.I.C Inspections
08.2013 - 08.2024
Sales Verifier
Miami Herald
08.2003 - 03.2013
No Degree - General Studies
Miami Dade College
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