Lynda Menard
Prairieville
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures, Storytime, programming, and technology. Offers successful career history comprising more than three years.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Library Assistant
Ascension Parish Library
01.2023 - Current
- Branch Ambassador
- Storytime Leader
- Helping children select appropriate reading level library books.
- Lead creative designer for all displays
- Create, design, and lead programs and events for the community
- Assisting patrons in locating materials and resources, enhancing user experience
- Contributing to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Trained new staff on library systems and procedures, ensuring consistent service delivery.
- Collaborating with colleagues to create promotional materials for library events.
- Organizing library shelves, materials and equipment in clear, alphabetized order.
- Maintaining a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Enhancing patron experience by providing efficient and courteous customer service at the circulation desk.
- Assisting patrons with various technology needs, such as faxing, printing, and scanning.
Server
Little Village Italian Restaurante
01.2021 - 12.2021
- Provided guests with exceptional customer service in a fine dining atmosphere.
- Managed order accuracy and timely delivery in high-volume dining environment.
- Collaborated with kitchen staff to streamline communication and enhance service efficiency.
- Trained new servers on menu offerings, service standards, and point-of-sale systems.
- Implemented upselling techniques, increasing average check totals and overall revenue.
- Resolved customer complaints effectively, maintaining positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
General Manager
Mi Padres Mexican Grill
02.2018 - 01.2021
- Directed daily operations to ensure high-quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Led marketing initiatives that increased brand awareness and attracted new customers.
- Fostered a positive work environment by promoting employee engagement and teamwork.
- Established operational standards to maintain compliance with health regulations and safety protocols.
- Collaborated with vendors to negotiate contracts, optimizing costs without compromising quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Teacher
St Matthew’s Early Learning Center
08.2008 - 10.2013
- Designed and implemented curriculum in a safe, nurturing, clean atmosphere.
- Designed engaging lesson plans that fostered student creativity and critical thinking.
- Implemented individualized learning strategies to accommodate diverse student needs.
- Collaborated with parents to support student development and enhance communication.
- Led classroom activities promoting social skills and emotional intelligence among students.
- Trained new staff on educational best practices and classroom management techniques.
Education
General Studies
Lurleen Wallace Community College
Andalusia, AL01-2006
Liberal Arts
River Parishes Community College
Gonzales, LA08-2026
Skills
- Project management
- Communication
- Organization
- Problem-solving
- Customer Service
- Computer assistance
- Shelf reading
- Community outreach
- Customer relationship management
- Circulation desk
- Reference services
- Electronic resources
Certification
Certificate in Gerontology
Certificate in Integrative Behavioral Health
Customer Service Excellence Award
Currently enrolled in Elementary Spanish at River Parishes Community College
Timeline
Library Assistant
Ascension Parish Library
01.2023 - Current
Server
Little Village Italian Restaurante
01.2021 - 12.2021
General Manager
Mi Padres Mexican Grill
02.2018 - 01.2021
Teacher
St Matthew’s Early Learning Center
08.2008 - 10.2013
General Studies
Lurleen Wallace Community College
Liberal Arts
River Parishes Community College