Lynda Monroe
Fort Lauderdale,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
RSD
American Airlines
Miami, FL
06.2005 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Psychology
Saint Andrews Presbyterian College
Laurinburg, NC06-1982
Skills
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Organization and Time Management
- Networking
- Legal Assistant certified
- Private Investigator certified
- Active Listening
- Clerical Support
- Planning
- Analytical Thinking
- Leadership
Affiliations
- Exceptional interpersonal skills
- Great Listener
- Team Worker
- Leader
- Motivated
Accomplishments
- Women on Fire - Jean Lynch award
- Author
- Podcaster
- Women in Aviation Club
- Christian Club
Timeline
RSD
American Airlines
06.2005 - Current
Bachelor of Science - Psychology
Saint Andrews Presbyterian College