Summary
Work History
Education
Skills
Timeline
Hi, I’m

Lynda Moorhead

Customer Service/ Patient Relations
Evansville,IN
Lynda Moorhead

Summary

Surgical Scheduler experienced in fast-paced medical settings and adept at handling administrative work, including appointment setting, patient relations and intake information. Highly organized and proactive with excellent communication and planning skills.

Veteran Patient Relations Specialist bringing 29 years of experience and remarkable track record in industry. Successful at overseeing trades and checking security processes. Articulate and persuasive communicator, presenter and negotiator with courteous and relationship-focused mentality. Dedicated to applying excellent decision-making skills and sound judgment toward making positive impact on business operations.

Seasoned medical professional bringing more than 29 years of experience in Community healthcare. Successful at building immediate rapport with patients and establishing long-term relationships built on trust, quality care and knowledgeable service. Focused on helping patients live full, happy and healthy lives.

Knowledgeable Patient Scheduler with 3 years of experience. Dedicated to following up with patients and maintaining relationships with healthcare professionals. Adept at answering phone calls and emails while remaining efficient.

Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than Number years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms.

Experienced Patient Relations Specialist with 29 years of experience working in medical environments. Efficiently assesses patient needs and communicates with medical team. Maintains professional demeanor in stressful situations.

Experienced Patient Advocate adept at conflict resolution, time management, and relationship building.

Work History

Deaconess Gateway Hospital

Patient Relations

Job overview

  • Contributed to the creation of staff training materials, emphasizing the importance of excellent customer service in patient relations.
  • Organized periodic training sessions for hospital staff on best practices in patient relations, promoting a culture of empathy and professionalism.
  • Developed and implemented training programs for new Patient Relations Coordinators, ensuring consistent quality of service.
  • Analyzed feedback from patient surveys to identify areas for improvement within the Patient Relations department.
  • Acted as a resource for new Patient Relations Assistants by mentoring them on best practices for effective communication with diverse populations.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Streamlined communication processes for improved patient relations and overall experience.
  • Strengthened patient relations, addressing concerns and queries promptly to ensure positive clinic experience.
  • Improved patient relations through exceptional customer service, addressing concerns promptly and professionally.
  • Contributed to a positive work environment by fostering strong relationships with colleagues, showcasing professionalism, and exhibiting a commitment to excellent patient care delivery at all times.
  • Established strong relationships with healthcare providers to facilitate timely communication regarding medication-related concerns or issues affecting patient care outcomes.
  • Fostered strong relationships with patients through excellent communication skills, leading to increased patient retention rates.
  • Reduced patient anxiety through clear communication and therapeutic relationship-building techniques.
  • Developed strong relationships with patients and families through consistent communication and empathetic support.
  • Fostered strong relationships with providers, facilitating communication regarding patients'' needs and contributing to improved continuity of care.
  • Developed strong relationships with patients and families, ensuring their needs were met while in our care.
  • Developed and maintained strong relationships with patients'' families, ensuring their understanding of care plans and addressing any concerns or needs.
  • Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
  • Developed strong relationships with patients, fostering trust and commitment to their care plans.
  • Built trusting relationships with patients through active listening, empathy, and clear communication, fostering an atmosphere conducive to healing.
  • Developed strong relationships with colleagues across departments to facilitate seamless coordination of care for complex patients requiring multiple services within the hospital system.
  • Developed strong working relationships with colleagues across departments to foster collaboration and improve overall patient care delivery systems.
  • Established trustful relationships with patients and their families by delivering compassionate, empathetic care that respected individual preferences and cultural backgrounds.
  • Developed strong relationships with local healthcare providers, facilitating effective communication to improve patient care.

Deaconess Midtown Hospital

Call Center Representative

Job overview

Started role as sales clerk in gift shop at Deaconess Midtown in 1985.

Recruited to Patient Relations Team in approximately 1991.

Secured day shift role as greeter in Patient Registration approximately in 1996 or 1997.

Reported to call center due to foot injury circa 1997.

Assisted in the opening of Gateway Hospital by collaborating with a select team.

Retained as Patient Relations Specialist until May 2014.

Browning Funeral Home

Greeter

Job overview

Was a Foster grandparent for Cape if Evansville working at Ivy Tech Daycare from 2018 - 2023

Began working at Browning Funeral Home in 2024- 2025 Left because of threat of losing Medicaid

Began working under SWIRCA WORKING FIRST AT Pigeon Township as receptionist then moved to The Potters Wheel as Admin.Asst. Where I currently am

Potters Wheel

Administration Assistant

Job overview

Education

Reitz High Scool
Evansville, IN

Basic
05.1980

University Overview

Skills

Patient Relations Expert

Timeline

Patient Relations
Deaconess Gateway Hospital
Call Center Representative
Deaconess Midtown Hospital
Greeter
Browning Funeral Home
Administration Assistant
Potters Wheel
Reitz High Scool
Basic
Lynda MoorheadCustomer Service/ Patient Relations