Lynda Robinson
Administrative Assistant
Raleigh,NC
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results CX
10.2023 - Current
- Received 40+ incoming calls daily
- Inbound/Outbound calls for healthcare
- Place orders for healthcare members
- Assist healthcare members with card activation and replacement
- Order placement for members
- Process utility bill pay for members
Insurance Claims Specialist
GEICO
12.2021 - 08.2023
- Investigate property damage or personal injury
- Gather information from sources, such as police reports
- Prepare reports for use by Claims Examiners
- Investigate and determine liability
- Consult with specialists such as lawyers
- Compile reports of investigation findings
- Assist attorneys and other specialists when defending the company against contestation
- Open and maintain reserve lines
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Followed up with customers on unresolved issues.
Loss Prevention Specialist
PUBLIX
01.2020 - 11.2021
- Enhanced store security through regular surveillance and monitoring activities.
- Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
- Completed loss control surveys for underwriting information and evaluation.
- Created and maintained records of security incidents and investigations.
- Reviewed and updated store security policies and procedures.
Safety Coordinator
SEIDS
05.2019 - 02.2020
- Develops and enforces company safety policies
- Order office supplies
- Bank reconciliation
- Coordinates and conducts the safety training's
- Safety orientation for new employee
- Performs job-site Safety Evaluations in multiple areas
- Conducts safety meetings because of a safety deficiency training on-site
- Responsible for purchasing and distributing safety equipment for employees
- Conducts accident/injury reporting which includes identifying root causes and contributing causes
Education
Certificate of Completion - Accredited Claims Adjuster
American Insurance College
Lakeland, FL12.2022
Skills
- Negotiation
- Communication
- Inter-departmental collaboration
- Claims investigation
- Claims resolution
- Recorded interviews
- Customer service
- Computer proficiency
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Scheduling - Organized technician schedule for customer jobs.
Certification
- Re-issue agent countrywide, 08/01/22
- Re-issue agent countrywide, 09/01/22
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while supporting the highest standards of quality.
Communication Skills
Strong written and verbal skills to communicate effectively with management and others.
Timeline
Customer Service Representative
Results CX
10.2023 - Current
Insurance Claims Specialist
GEICO
12.2021 - 08.2023
Loss Prevention Specialist
PUBLIX
01.2020 - 11.2021
Safety Coordinator
SEIDS
05.2019 - 02.2020
- Re-issue agent countrywide, 08/01/22
- Re-issue agent countrywide, 09/01/22
Certificate of Completion - Accredited Claims Adjuster
American Insurance College
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