Lynda M Russell
Mountlake Terrace,WA
Summary
With a proven track record at Foss Home and Village, adeptness in HIPAA compliance and patient confidentiality, coupled with a knack for enhancing patient care through effective communication and organizational skills, significantly contributes to operational efficiency and patient satisfaction.
Overview
31
31
years of professional experience
Work History
Nursing Unit Secretary
Foss Home and Village
07.2022 - 12.2024
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Coordinated transportation services for discharged patients when needed, ensuring safe arrivals at their destinations.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Provided exceptional customer service to patients and families through empathetic listening and clear communication skills.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Managed inventory of unit supplies, placing timely orders to maintain adequate stock levels.
- Expedited discharge processes, coordinating necessary paperwork and appointments for optimal patient satisfaction.
- Improved patient care by efficiently managing medical records and transcribing physician orders.
- Collaborated with interdisciplinary team members to provide seamless care coordination for patients.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information.
- Contributed to efficient unit operations by accurately scheduling diagnostic tests and procedures.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Unit Secretary
Foss Home and Village
08.1993 - 09.2009
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Effectively communicated with diverse populations of patients, addressing language barriers or special needs to ensure clear understanding about their care plans.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Assisted in the preparation of unit meetings and presentations, providing vital support for department management and staff education initiatives.
- Implemented electronic health record systems, streamlining workflows and improving accessibility of essential patient information for healthcare providers.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Blaine Jr, Sr High School
Blaine, WASkills
- Adaptable to change
- Patient confidentiality
- Scheduling appointments
- Healthcare compliance
- Medical transcription
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Detail-oriented
- Electronic health records
- Relationship building
- Clinical documentation
- Office administration
- Flexible schedule
- Documentation and recordkeeping
- Team building
- Data entry
- Filing systems
- Task prioritization
- Patient care coordination
- Self motivation
- Scheduling tests and procedures
- Medical terminology
- Documentation review
- Clerical skills
- Appointment scheduling
- Office coordination
- Document preparation
- Patient referral
- Calendar and appointment management
- Written communication
- Medical charting
- Administrative support
- Patient health information Access
- Microsoft Office Suite
- Electronic recordkeeping
- Office equipment operation
- Clinical support
- Telephone etiquette
- Keyboarding
- File maintenance
- Records management
- Professional demeanor
- Problem-solving aptitude
- Data entry software
- Appointment setting
- Data management
- Patient database maintenance
Timeline
Nursing Unit Secretary
Foss Home and Village
07.2022 - 12.2024
Unit Secretary
Foss Home and Village
08.1993 - 09.2009
High School Diploma -
Blaine Jr, Sr High School
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