Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynda Ovando

Omaha,NE

Summary

With a proven track record at Nebraska Medicine, I excel in HIPAA compliance and delivering exceptional customer service. My expertise in data entry and innate empathy enable me to enhance patient experiences significantly. I thrive in team settings, demonstrating unparalleled adaptability and a commitment to quality assurance, contributing to a 20% improvement in patient satisfaction scores.

Diligent Patient Access Associate with solid background in patient access operations. Proficient in streamlining patient registration processes and resolving patient inquiries effectively. Demonstrated ability in maintaining accurate patient records and collaborating with healthcare teams to ensure seamless patient experiences.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
29
years of professional experience

Work History

Patient Access Associate

Nebraska Medicine
10.2023 - Current
  • Trained new staff on filing, phone etiquette and other office duties.
  • Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
  • Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
  • Supported hospital objectives by participating in quality assurance audits, identifying areas for improvement within the Patient Access department.
  • Answered incoming calls
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
  • Provided exceptional customer service to patients, addressing concerns and answering questions.
  • Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
  • Engaged with patients to provide critical information.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Provided excellent customer service to patients and medical staff.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Greeted and assisted patients with check-in procedures.
  • Resolved customer complaints using established follow-up procedures.

Environmental Services Technician/Office Support Assistant

CHI Bergan Mercy Medical Center
01.2019 - 09.2023
  • Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed incoming phone calls professionally, directing callers to appropriate departments or handling inquiries as needed.
  • Collaborated with team members on special projects, achieving desired outcomes within required deadlines.
  • Assisted in maintaining safe work environment by adhering to safety protocols and reporting potential hazards promptly.

Accounting Clerk/CSM

Walmart Inc
07.2017 - 06.2020
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained accounting records utilizing in-house and client systems.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Managed and responded to correspondence and inquiries from customers and vendor Input financial data and produced reports.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Inspected account books and recorded transactions.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Entered figures using 10-key calculator to compute data quickly.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Contributed to cash flow management, monitoring incoming and outgoing transactions.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Self-motivated, with a strong sense of personal responsibility.

Member Services Associate

Sam's Club
07.2015 - 07.2017
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Manager

McDonald's Restaurant/Wagy's Management Company
06.1996 - 06.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved safety procedures to create safe working conditions for workers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.

Cashier/CSM/Assistant Manager

Walmart
09.2003 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Opened and closed location and monitored shift changes to uphold successful operation
  • Recruited, interviewed and hired employees
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree - Business Administration

Topeka Technical College
Topeka, KS

High School Diploma -

Leavenworth Sr High School
Leavenworth, KS
05-1989

Skills

  • Strong empathy
  • Patient confidentiality
  • Customer service
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Phone and email etiquette
  • Data entry
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Decision-making
  • Reliability and dedication
  • Resolving problems

Timeline

Patient Access Associate

Nebraska Medicine
10.2023 - Current

Environmental Services Technician/Office Support Assistant

CHI Bergan Mercy Medical Center
01.2019 - 09.2023

Accounting Clerk/CSM

Walmart Inc
07.2017 - 06.2020

Member Services Associate

Sam's Club
07.2015 - 07.2017

Cashier/CSM/Assistant Manager

Walmart
09.2003 - 07.2015

Manager

McDonald's Restaurant/Wagy's Management Company
06.1996 - 06.2016

No Degree - Business Administration

Topeka Technical College

High School Diploma -

Leavenworth Sr High School

Similar Profiles

CREATE PROFILE
Lynda Ovando