Lynda Owens
Plano
Summary
Dynamic Collections Operations Processing Supervisor with a proven track record in workload prioritization, process management, and problem-solving. Expertise in training development and operational optimization drives continuous improvement and enhances team performance.
Overview
10
10
years of professional experience
Work History
Collections Operations Processing Supervisor
NCAC/First Advanage
Dallas, TX
03.2015 - 04.2025
- Supervised daily processing operations, ensuring adherence to safety and quality standards.
- Implemented workflow improvements, streamlining processing times and reducing bottlenecks.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Led initiatives for process optimization, fostering a culture of continuous improvement within the team.
- Mentored junior staff members for skill development, providing guidance on best practices within the industry.
- Collaborated with attorneys on legal cases and disputes, ensuring compliance with regulatory standards.
- Utilized Yardi and Resman software for property management and operational tracking.
- Prepared and presented monthly financial reports, including sales tax filings and accounts receivable summaries.
- \ Developed tailored reports and solutions to meet client-specific needs.
Education
MBA - International Business
Le Tourneau University
Dallas, TX05-2004
Skills
- Workload prioritization
- Documentation and reporting
- Reliability
- Attention to detail
- Multitasking Abilities
- Process management
- Problem-solving
- Analytical thinking
- Continuous improvements
Earlier Career
Revenue Accountant - Tony Roma's Restaurants, 1987 - 1993
Revenue Accountant - Metromedia Restaurants 1993 - 1995
Billing Mgr, Accounts Payable Manager, Customer Service Manager - PrimeSource Food 1996 - 2003
Operations Manager - Cash Now 2003 - 20013
Timeline
Collections Operations Processing Supervisor
NCAC/First Advanage
03.2015 - 04.2025
MBA - International Business
Le Tourneau University