Lynda PIERRE
Florida City,FL
Summary
Dynamic and detail-oriented professional with experience as a Front Desk Receptionist at Salmos 23 Assisted Living Facility. Proven ability in enhancing customer satisfaction through efficient appointment management and strong organizational skills. Adept at professional communication and HIPAA regulations, ensuring a seamless experience for clients and staff alike.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Salmos 23 Assisted Living Facility
01.2025 - Current
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Routed incoming mail and messages to relevant personnel without delay.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Cashier
McDonald's
10.2024 - 01.2025
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Certificate - CNA
Truth Health Academy
7764 NW 44TH ST, SUNRISE, FL 3335112-2024
Certificate - Spanish Language And Literature
Lope De Vega
Haiti03-2021
Diploma - Business Administration And Management
Universite De Port-au-Prince
Haiti, Port-au-Prince01-2020
Skills
- Customer engagement
- Professional phone communication
- Accurate data entry
- Efficient appointment management
- Strong organizational skills
- Professional email communication
- Office administration
- HIPAA regulations knowledge
- Experienced with Microsoft Office applications
- Heartsaver first aid certification
- Insurance eligibility verification
- Patient intake management
Languages
Spanish
Full Professional
English
Full Professional
French
Native or Bilingual
Timeline
Front Desk Receptionist
Salmos 23 Assisted Living Facility
01.2025 - Current
Cashier
McDonald's
10.2024 - 01.2025
Certificate - CNA
Truth Health Academy
Certificate - Spanish Language And Literature
Lope De Vega
Diploma - Business Administration And Management
Universite De Port-au-Prince
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