Lynda Powell-Webb
Summary
Resourceful Customer Service & Claims Specialist with 9+ years of experience in customer resolution, claims processing, and data management. Skilled at using CRM platforms and digital tools to streamline workflows, resolve complex issues, and maintain exceptional client satisfaction rates. Recognized for training and mentoring peers, improving team productivity, and handling high-volume workloads with accuracy and professionalism. Seeking a remote opportunity to leverage strong communication, data entry, and client support expertise.
Overview
12
12
years of professional experience
Work History
Claims Specialist
BCBSAL
01.2023 - Current
- Process and resolve a high volume of claims with strong attention to detail and compliance.
- Gather documentation from policyholders to ensure accurate claim resolution.
- Provide regular updates and support to clients, maintaining trust and satisfaction.
- Train and mentor new team members on claims systems and best practices.
Customer Resolution Specialist
T-Mobile
11.2013 - 12.2022
- Resolved customer inquiries across multiple channels (phone,emial,chat) using CRM systems.
- Conducted onboarding and training sessions for new hires in customer service protocols.
- Improved customer experience by collaborating with cross-functional teams on process enhancements.
- Consistently managed high call volumes while maintaining quality assurance goals.
- Recognized for effective conflict resolution and solutions-oriented problem-solving.
Education
Certificate of Technical Studies - Cyber Security
DeVry University
12-2023
Skills
- High-Volume workflow management
- Documentation management
- Claims system training
- Data analysis
- Customer relationship management
- Attention to Detail and Accuracy 21qa
Timeline
Claims Specialist
BCBSAL
01.2023 - Current
Customer Resolution Specialist
T-Mobile
11.2013 - 12.2022
Certificate of Technical Studies - Cyber Security
DeVry University
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