Passionate and hardworking individual with a strong desire to contribute to the health care industry. Friendly, enthusiastic, and dedicated to helping others. Thrives in roles that allow for a positive impact. Proven ability to quickly learn new tasks and excels in building and nurturing key customer relationships. Committed to representing the establishment with a friendly and professional demeanor at all times. Eager to bring skills and dedication to a position in health care.
Establish and maintain a positive working relationship with members, encouraging them to utilize planned
services to their optimal benefit.
Complete home visits as required and as needed to review ongoing services as well as ongoing care plan for
identified/continued needs.
Provide the member with information on community resources and agency services which will address their
needs and make referrals as needed on behalf of the member.
Utilize skills, such as advocacy, monitoring, and discharge planning to link members and their families to
resources and services.
Monitor service delivery for effectiveness and efficiency on an ongoing basis and ensure member/caregiver
satisfaction with all services.
Educate the member/caregiver within the scope of knowledge by providing health education or information about
community resources.
Complete Event Based Visit process including phone call and/ or home visit with member/caregiver due to a
hospitalization or NF admission or other significant event to provide education and reduce risk of readmission.
Empower and motivate members to gain access to health and community resources through education, outreach,
home visits, mentoring, and referrals.