Lynda Rideout
Terryville,CT
Summary
Motivational supervisor with many years of experience monitoring, coordinating, and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Cigna Group-Express Scripts
04.2023 - Current
- Develop rapport with customers through active listening skills.
- Process customer service orders promptly to increase customer satisfaction.
- Independently work with the team to resolve customer service issues.
- Follow up with customers about resolved issues to maintain high customer service standards.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated on special projects, like the GLP-1 Project and New Hire Training. This includes journey mapping for company and member pain points and accessing the new hire training process.
- Utilize job-related software, CSP, Protocols, OnePA, and eCSR for first-call resolution.
Home Delivery Zone Manager/Supervisor of Operations
Stop and Shop
08.2021 - 11.2022
- Supervise the management team and employees.
- Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 90 employees in daily operations.
- Budgeting, planning, scheduling, ordering, customer service, transportation, merchandising, etc.
- Customer Service, Customer Relations.
- Accident claims, coordinating facility repairs, and maintenance.
- Supply ordering, equipment ordering.
- Hiring
- Yearly Management Reviews.
- Kronos payroll system.
- Pick and complete orders.
- Customer billing, credits, and driver tips.
- Quality Control.
Head Manager, Supervisor
R&S Precision Sports, LLC
06.2015 - 07.2021
- Planned and executed strategies to increase business and drive profit growth, such as researching new product trends, linking websites of similar products, and upselling to customers with friendly, helpful customer service.
- Built customer rapport by assisting with questions and ordering guidance, creating an increase in referrals and repeat sales.
- Maintaining optimal stock levels to ensure the timely availability of products.
- Responsible for product ordering while building quality manufacturer relationships, lowering product costs for profit growth.
- Fluent in all aspects of website maintenance, product implementation, Photoshop, quality listing verbiage, and up-selling of like products.
- Packaging, shipping, and time management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Merchandiser
Frito Lay
06.2015 - 07.2021
- Detailer keeping products fresh and full.
- Communicate with the sales lead to ensure in-stock availability.
- Building and merchandising of displays.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Assisted customers with locating desired items within store locations.
Grocery Manager/Supervisor
Stop & Shop Supermarket Connecticut
01.1991 - 04.2015
- Bakery Supervisor.
- Dairy Lead/Supervisor.
- Assistant Grocery Manager/Supervisor.
- Grocery Manager/Supervisor.
- Store Closing Manager (Key Holder)
- Fluent in scheduling, CAO, maintenance, forecasting, quality control, shrink, inventory, sales, and customer service.
- Provided leadership, insight, and mentoring to newly hired employees.
- Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised a team of 45 to 55 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Identified the training needs of team members and organized training sessions accordingly.
Education
Business Leadership - Organizational Leadership
Bellevue University
Bellevue, NE09.2024
Business Management - Business Management
Bellevue University
Bellevue, NE08.2024
Skills
- Team building
- Operational efficiency
- Conflict resolution
- Budget management
- Problem-solving
- Customer relations
- Administrative support
- Call center operations
- De-escalation techniques
- Team development
- Employee training
- Organizational leadership
- Coaching and mentoring
- Operations management
- Goal setting
Timeline
Customer Service Representative
Cigna Group-Express Scripts
04.2023 - Current
Home Delivery Zone Manager/Supervisor of Operations
Stop and Shop
08.2021 - 11.2022
Head Manager, Supervisor
R&S Precision Sports, LLC
06.2015 - 07.2021
Merchandiser
Frito Lay
06.2015 - 07.2021
Grocery Manager/Supervisor
Stop & Shop Supermarket Connecticut
01.1991 - 04.2015
Business Leadership - Organizational Leadership
Bellevue University
Business Management - Business Management
Bellevue University
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