Lynda Saenz
Lakeside,CA
Summary
22+ Years of experience in excellent problem-solving, customer relations, cashier, administrative, and data entry tasks with expertise in shipping, receiving, safety and hazmat processing. Proven ability to efficiently manage customer concerns, product returns, buybacks, recalls, and generate detailed reports to support operational needs. Ready to leverage strong multitasking skills and vendor communication expertise in a Back End Clerk Shipping Receiving/RTV role.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and a proactive approach to problem-solving.
Overview
2026
2026
years of professional experience
Work History
BACKEND CLERK
Lowes Home Improvement
08.2003 - 01.2026
- Streamlined phone communications, addressing customer inquiries and management needs promptly.
- Utilized office equipment including LRTs, computers, printers, copiers, and scanners
- Handled administrative responsibilities involving filing, photocopying, faxing, mailing, and managing appointment schedules.
- Oversaw hazmat drum compliance with state regulations and maintained systematic organization of all pertinent files and documents.
- Ensured integrity of safety, security, and alarm systems in back end of store
- Validated and executed data entry tasks emphasizing accuracy and data integrity.
- maintain ofr's for company and clients.
- Facilitated efficient management of product returns, buybacks, and recalls
- Addressed conflicts to foster customer satisfaction.
- Organized data and generated comprehensive reports for management review.
- Executed customer transactions efficiently utilizing point-of-sale systems.
- Guided customers in product location and delivered expert product insights.
- Ensured inventory accuracy through consistent stock monitoring and replenishment.
- Streamlined inventory management processes to limit stock discrepancies and losses.
- Minimized errors in data entry by meticulously inputting information into computer systems with precision.
- Boosted customer satisfaction through efficient inquiry handling and meticulous information dissemination.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Delivered quality clerical support through data entry, document management, email correspondence, and supervision of office equipment.
- Employed effective multitasking abilities to coordinate various priorities and tasks, ensuring on-time delivery of all assignments.
- Trained new hires in store protocols, policies, and customer service practices.
- Arranged merchandise displays to optimize customer shopping experience and boost sales.
Sales Associate
Kohls Department Store
10.2014 - 2017
- Supported customers with product choices and clarified inquiries to improve shopping experience
- Optimized store aesthetics by effectively arranging merchandise and visual displays.
- Managed transaction operations effectively using point-of-sale systems to guarantee customer satisfaction.
- Coordinated with team members to accomplish sales targets and drive store promotions.
- Guided new associates in operational procedures and customer service protocols.
- Executed visual merchandising strategies enhancing product visibility and appeal.
- Established rapport with customers to drive repeat business.
Full Service Shopper
Shipt & Instacart
2016 - 2022
- Executed timely order fulfillment by efficiently selecting and packing items for delivery.
- Maintained high accuracy in item selection, ensuring quality and customer satisfaction.
- Adapted to changing inventory levels and customer preferences to optimize shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Leveraged mobile applications for order management, improving productivity during shopping activities.
Education
HIGH SCHOOL DIPLOMA -
Santana High School
Santee, CADIPLOMA - Accounting Clerk Assistant
Cajon Valley Career Center
El Cajon, CADIPLOMA/CERTIFICATION - Dental Assisting
Grossmont Health Occupations Center
Santee, CASkills
- Administrative tasks
- Shipping and receiving
- Report generation
- Crew management
- Vendor communication
- Order Pulling
- Hazmat processing
- Data entry
- Power equipment operation
- Customer Service
- Telephone etiquette
- Customer satisfaction
- Cash handling
Timeline
Sales Associate
Kohls Department Store
10.2014 - 2017
BACKEND CLERK
Lowes Home Improvement
08.2003 - 01.2026
DIPLOMA/CERTIFICATION - Dental Assisting
Grossmont Health Occupations Center
DIPLOMA - Accounting Clerk Assistant
Cajon Valley Career Center
Full Service Shopper
Shipt & Instacart
2016 - 2022
HIGH SCHOOL DIPLOMA -
Santana High School