Lynda Smith
Williamsburg,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Universal Member Service Representative
1st Advantage Federal Credit Union
Williamsburg , VA
2016.01 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Presented and explained services and products to meet member needs.
- Greeted members in a friendly and professional manner.
- Engaged in conversation with members to understand needs, resolve issues and answer product questions.
- Completed monthly teller audits in a timely manner.
- Ordered all office supplies as needed.
- Back up vault teller
General Manager
Quality Inn Kingsmill
Williamsburg , VA
2001.06 - 2015.10
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Education
Some College (No Degree) - Tourism And Travel
Wilma Boyd School Of Travel
Pittsburgh, PASkills
- Customer Service
- Financial Transactions
- Policy Understanding
- Reliable and Responsible
- Problem-Solving Abilities
- Product Sales
- Service Recommendations
Timeline
Universal Member Service Representative
1st Advantage Federal Credit Union
2016.01 - Current
General Manager
Quality Inn Kingsmill
2001.06 - 2015.10
Some College (No Degree) - Tourism And Travel
Wilma Boyd School Of Travel
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