Lynda Southard
Youngsville,Louisiana
Summary
Information Specialist experienced in assisting clientele with finding and maintaining resources within 8-parish service area, and including state of LA. Counsel clientele on Medicare supplements and Part D Prescription plans. Maintained clientele records to ensure continuation of grant funded projects. Public speaking and classroom training for clientele. Grant writing for funding to continue program effectiveness. Expertise in documentation, reporting and distributing information effectively. Psychometry for nationally accredited testing program.
Overview
17
17
years of professional experience
Work History
Information Specialist
Cajun Area Agency On Aging
Lafayette, LA
10.2004 - 10.2020
- Coordinated Aging and Disability Resource Center (ADRC) to assist with consumers, caregivers and providers in locating services to meet unmet needs in 8-parish coverage area.
- Assisted/counseled with issues concerning Medicare, Medicaid and Social Security including helping to enroll with programs and created relationships within agencies to ensure best quality of support.
- Created partnerships with other agencies in the community including home health, hospices, hospitals and other agencies to ensure quality of care to ADRC population.
- Responsible for managing Advisory Council Committee of professionals to include persons from all 8-parish service areas.
- Managed Cajun Area Agency on Aging's website to ensure up-to-date information including back end development.
- Master trainer/instructor for "Matter of Balance" fall prevention program.
- HUD certified Reverse Mortgage Counselor on national level.
- Wrote test questions for AIRS (Alliance of Information and Referral Services); nationally accredited program for 211's and ADRC's
STEP Coordinator
Workforce Investment Act
Lafayette, Louisiana
02.2004 - 10.2004
- Created curriculum to begin STEP (Strategies to Empower People) program for welfare recipients to attend based on state guidelines.
- Resume building
- Job development
- Financial education
- Taught basic computer knowledge of Windows and Microsoft Office
Education
Certification - Information And Referral
AIRS
Seattle, WA05.2009
HUD Certified Counselor - Reverse Mortgage Counseling
Neighbor Works of America
Atlanta, GA01.2007
Bachelor of Science - Business Communications
University of Louisiana At Lafayette
Lafayette, LA12.2002
Some College (No Degree) - Business Communications
University of Southwest Louisiana
Lafayette, LASkills
- Documentation and Reporting
- Multitasking and Prioritization
- Public Speaking
- Psychometry
- Attention to Detail
- Scheduling
- Training and Development
- Planning and Coordination
- Customer and client relations
- Reverse Mortgage Counseling
- Medicare Counseling
Timeline
Information Specialist
Cajun Area Agency On Aging
10.2004 - 10.2020
STEP Coordinator
Workforce Investment Act
02.2004 - 10.2004
Certification - Information And Referral
AIRS
HUD Certified Counselor - Reverse Mortgage Counseling
Neighbor Works of America
Bachelor of Science - Business Communications
University of Louisiana At Lafayette
Some College (No Degree) - Business Communications
University of Southwest Louisiana
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