Lynda Stamm
Hamersville,OH
Summary
Detail-focused and client-centric professional with extensive experience overseeing operations, processes, and teams in the hospitality, insurance, and marketing research industries. Skilled in identifying and rectifying discrepancies to effectively resolve escalated issues. Proven ability to conduct interviews to gather clear and verified data from various perspectives. Possess a talent for researching, analyzing, and interpreting intricate issues. Experienced in cross-mentoring high-performance teams and driving timely decisions with excellent interpersonal skills, while thriving in fast-paced environments. Ready to excel in remote working and team settings.
Overview
7
7
years of professional experience
Work History
Care Team Specialist
Sedgwick Claims Management Services Inc.
08.2023 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Established clear expectations for individual performance within the context of overall teamwork objectives.
- Provided ongoing support to team members through mentoring, training, and guidance.
- Improved team efficiency by streamlining communication processes and implementing task management tools.
- Reviewed and evaluated the performance of each team member regularly, offering personalized feedback and recommendations for improvement as needed.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Developed a collaborative work environment for increased team productivity and project success.
Care Team Representative
Sedgwick Claims Management Services Inc.
09.2020 - 08.2023
- Address customer inquiries and concerns in collaboration with other departments, including claims management and technical support
- Guide all claimants/callers on client requirements while documenting all required details of the call in a concise, professional manner
- Manage and route customer calls to appropriate contact at various locations or escalate to Service Center Specialist/management as per issue
- Support Assist Line through speaking and responding to questions as well as advise
- Deliver assistance to the e-support department for handling claims via email and read/review documents filled out by employers, health care providers, and sometimes attorneys’ offices to acquire information for claim
- Inputted verbal/written application information meeting both internal/external customer’s needs accurately into the claims management system
- Provided information on specific benefits decided after the type of claim that applied to the customer/caller’s situation and educated on the process of getting the claim started
- Mentored new hires by listening and evaluating calls for critique and provided calls for listening
- Collaborated with cross-functional teams to optimize workflows, resulting in streamlined processes and improved efficiency.
Quality Supervisor, Monitoring
Maritzcx Research, LLC
01.2018 - 01.2020
- Confirmed completion of maximum per hour surveys team
- Prepared and maintained quality documentation, entailing inspection reports, audit reports, and corrective action reports
- Conducted regular inspections and audits to ensure compliance with quality standards
- Monitored and mentored new/struggling teammates as well as maintained personal quality and production levels
- Conducted training sessions for new staff in advanced research methods and client database usage
- Enabled end-to-end adherence to quality standards by performing inspections and audits regularly
- Devised and implemented quality control procedures and policies to streamline operations
- Determined current trends and prospects for improvement by evaluating data
Marketing Research Interviewer
Maritzcx Research, LLC
01.2018 - 12.2018
- Oversaw interviews for market research from telecommuting perspective by using online platforms and all necessary equipment
- Supervised several surveys and questionnaires to collate information about consumer preferences, opinions, and behaviors
- Collected relevant information pertaining to target markets, competitors, and industry trends by conducting comprehensive research
- Guaranteed high-quality percentages and increased surveys completed per hour by complying with request
- Designed survey questionnaires and research materials in partnering with other research team members
- Headed data collection initiatives by conducting phone and in-person interviews with consumers or businesses
Education
Associate of Arts - Liberal Arts
University of Cincinnati Clermont College
Batavia, OHBachelor of Arts - Business Leadership
University of Arizona Global Campus
Tucson, AZ09-2026
Skills
- Customer Care & Support
- Negotiation & Communications
- Strategic Planning & Execution
- Team Training & Development
- Data Collection & Analysis
- Insurance Claims Intake
- Critical thinking
- Cross-functional Collaboration
- Time management
- Problem-solving
- Team leadership
- Organizational skills
Affiliations
- FSBT Business and Leadership Club (UAGC Student Group)
Timeline
Care Team Specialist
Sedgwick Claims Management Services Inc.
08.2023 - Current
Care Team Representative
Sedgwick Claims Management Services Inc.
09.2020 - 08.2023
Quality Supervisor, Monitoring
Maritzcx Research, LLC
01.2018 - 01.2020
Marketing Research Interviewer
Maritzcx Research, LLC
01.2018 - 12.2018
Associate of Arts - Liberal Arts
University of Cincinnati Clermont College
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
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