Lynda Stephens
Raleigh, NC,NC
Summary
Dynamic administrative professional with extensive experience. Proven expertise in office administration and records management, enhancing operational efficiency. Strong interpersonal skills and adept problem-solving abilities, contributing to a collaborative work environment and successful project outcomes. Committed to maintaining confidentiality and delivering exceptional support.
Experienced with managing administrative tasks and executive support roles. Track record of effective communication and coordination, ensuring smooth operations and timely completion of projects.
Overview
21
21
years of professional experience
Work History
Administrative Assistant to Section Chief
State of NC /Division of Social Services
05.2017 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated with other administrative professionals to share best practices and streamline processes across departments.
- Maintained confidentiality of sensitive information by adhering to strict document handling policies and procedures.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Mentored junior staff members, providing guidance and support for professional development.
Administrative Assistant
Shaw University
03.2004 - 04.2017
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Master of Science - Public Administration
Strayer University
Raleigh, NC06-2016
Bachelor of Science - Organizational Management
Saint Augustine's University
Raleigh, NC06-2016
Skills
- Office administration
- Computer proficiency
- Professional and mature
- Account reconciliation
- Complex Problem-solving
- Documentation and reporting
- Purchase orders organization
- Internet research
- Invoice processing
- Data entry
- Records management
Timeline
Administrative Assistant to Section Chief
State of NC /Division of Social Services
05.2017 - Current
Administrative Assistant
Shaw University
03.2004 - 04.2017
Master of Science - Public Administration
Strayer University
Bachelor of Science - Organizational Management
Saint Augustine's University
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