Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
AdministrativeAssistant

Lynda Voll

United States

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Modern Pain Consultants
03.2021 - 09.2023
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.

Front Desk Agent

Ambiance Inn & Suites
10.2017 - 03.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Trained new staff members in customer service techniques and hotel operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Certification - Phlebotomy

Triton Community College
Melrose Park, IL
05.2010

High School Diploma -

West Leyden High School
Northlake, IL
06.1996

Skills

  • Customer Service
  • Bilingual in Spanish and English
  • PC Proficiency
  • Reception Management
  • Self Starter
  • Administrative Support
  • Complex Problem-Solving
  • Customer and Client Relations
  • Telephone Reception
  • Customer Engagement

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Administrative Assistant

Modern Pain Consultants
03.2021 - 09.2023

Front Desk Agent

Ambiance Inn & Suites
10.2017 - 03.2021

Certification - Phlebotomy

Triton Community College

High School Diploma -

West Leyden High School
Lynda Voll