Lynda Cruse
Brookville,OH
Summary
To obtain a position that utilizes my skills to benefit your company while furthering my education.
Overview
33
33
years of professional experience
Work History
Patient Financial Coordinator/Office Manager
J.E. Rhodes, DDS, Inc
Brookville, OH
03.2018 - Current
- Processed credit card payments over the phone using a secure payment gateway system.
- Provided assistance to customers who had difficulty understanding their bill or making payment arrangements.
- Prepared written correspondence to patients concerning account status updates or delinquency notices.
- Conducted extensive research on unpaid invoices to identify potential issues or discrepancies.
- Followed up on denied claims in order to maximize reimbursements from third party payers.
- Reviewed patient accounts for accuracy and completeness, verifying insurance coverage and eligibility.
- Developed payment plans with patients to assist them in meeting their financial obligations.
- Initiated contact with insurance companies to obtain additional information regarding claims.
- Reconciled daily cash deposits from multiple locations against bank statements.
- Resolved customer service inquiries related to account balances, payments, and collections activities.
- Generated monthly reports detailing outstanding balances, delinquent accounts, and collection activity results.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Close day, month and year in computer.
Office Manager
TRADEMARK DENTAL CARE OF TROY
05.2015 - 03.2018
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to doctor on hiring decisions.
- Managed past due collection calls, outside collections agency coordination and litigation activities.
- Corresponded with clients through email, telephone, or postal mail.
- Close day, month and year in computer.
Scheduling/Financial Coordinator
DRS. LOUIS AND DOMINIC VITANGELI
Englewood, OH
08.1997 - 05.2015
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Provided reminder calls to clients prior to scheduled visits.
- Developed strategies for improving efficiency within the scheduling process.
- Resolved customer complaints or answered customers' questions.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing at the end of day.
- Closing the day, month and year in computer.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
Office Manager
MIAMI COUNTY UROLOGIST, INC
10.1990 - 08.1997
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Processed payments and refunds quickly to maximize efficiency.
Education
Business
Sinclair Community College
Graduated 1983 -
Northmont High School
Skills
- Receptionist
- Office Management
- Collections of Accounts
- Monitor and Post for Social Media
- Eaglesoft Computer System
- Setting up Office on going Paperless
- Plustek Scanner
- Microsoft Word and Office
- Peachtree
- Recruit, Hire and Fire Personnel
- Act as Liaison between Staff and Physician
- Training/Supervising Employees
- Payroll
- Set up Office Policies
- Accounts Payable/Receivable
- Input all check that come in mail
- Prepare and Make Bank Deposits
- Open, Sort and Distribute Mail
- Maintains of Charts
- Purchasing
- Switchboard
- Marketing
- Appointment Scheduling
- Patient /Insurance Billing
- Yellow Page Advertising
- Customer Service
- Greeting Patients and Checking out Patients
- HIPAA Compliance
- Office Administration
- Payment Collection
- Conflict Resolution
- Verbal and Written Communication
- Claims Processing
- Patient Registration
- Registration and Scheduling
- Caring and Empathetic
- Documenting and Recording Information
- Communicating to Patients and Families
- Administrative and Office Support
- Resolving Problems
- Calm and Effective Under Pressure
- Excellent Communication
- Time Management
- Problem-Solving
- Goal Setting
- Written Communication
- Payment Calculation
- Invoice Verification
- Patient Education
- Reliability
- Task Prioritization
- Punctual and Hardworking
- Patient Documentation
- System Updates
References
References available upon request.
Timeline
Patient Financial Coordinator/Office Manager
J.E. Rhodes, DDS, Inc
03.2018 - Current
Office Manager
TRADEMARK DENTAL CARE OF TROY
05.2015 - 03.2018
Scheduling/Financial Coordinator
DRS. LOUIS AND DOMINIC VITANGELI
08.1997 - 05.2015
Office Manager
MIAMI COUNTY UROLOGIST, INC
10.1990 - 08.1997
Business
Sinclair Community College
Graduated 1983 -
Northmont High School