Lynda L. Narain
Winter Garden,FL
Summary
2 Answered inbound calls and assisted customers with their needs with unemployment Ability to determine the appropriate course of action to meet those needs Ability to problem solve to meet customer’s expectation Accurately update customer’s information into the system TRAINING HIPAA, OSHA, CPR trained Medisoft – Medical billing and accounting software SOAP notation and documentation Heidis
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
West Orange Medical Center
2015.08 - Current
- Assessing and screening patients as well as providing them with education about medical processes and procedures
- Enter patient’s medical information into electronic medical records
- Triage patients, EKG, Performed throat cultures, glucose testing, urinalysis, drug screenings
- Administer Injection under the supervision of the Medical Doctor
- Build strong relationships with patients
- Assist operation management with setting goals quality assurance and best practices.
Optum - Health Care Advocate
2012.10 - 2015.08
- Answered 50-75 inbound calls per day from home and scheduling consults for physicians across all states
- Completed patient registration including medical history
- Inputted patient billing payments.
Medical Assistant
Southwest Cancer Center
2011.02 - 2012.10
- Answered incoming calls, scheduled and confirmed appointments, checked patients in and out of the office
- Prepared and filed over 50-75 patient’s chart daily
- Verified patient insurance
- Called in patient prescriptions
- Sent out medical records to specialist office and primary care physicians
- Assisted with new patients records and authorizations.
Customer Service Representative
Fanueil
Orlando , FL
2009.11 - 2010.01
Certified Nursing Assistant
Loving CareAgency
Leesburgh , FL
2007.02 - 2009.05
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Certified Nursing Assistant
Harbor Healthcare And Rehabilitation Center
Lewes , DE
2001.03 - 2005.09
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Education
CNA Certificate - Health Information
Harbor Healthcare
Lewes, DEBachelors - Health Management
Florida Technical College
Medical Assisting Diploma -
Sanford-Brown Institute
Associate of Science - Health Information Technology
Florida Technical College
Orlando, FLSkills
- 8+ years of Customer Service skills
- Oral and written communication
- Microsoft Office, Excel &
- Powerpoint
- Highly organized & detail-oriented
- Electronic Medical Records (EMR)
- Demonstrated ability to work in team
- Settings
- Demonstrated ability to multitask and
- Adapt quickly
- Medical Terminology
- Billing and Coding
- Prescriptions Management
- Patient Care Coordination
- HIPAA Compliance
- Documenting and Recording Information
Timeline
Patient Care Coordinator
West Orange Medical Center
2015.08 - Current
Optum - Health Care Advocate
2012.10 - 2015.08
Medical Assistant
Southwest Cancer Center
2011.02 - 2012.10
Customer Service Representative
Fanueil
2009.11 - 2010.01
Certified Nursing Assistant
Loving CareAgency
2007.02 - 2009.05
Certified Nursing Assistant
Harbor Healthcare And Rehabilitation Center
2001.03 - 2005.09
CNA Certificate - Health Information
Harbor Healthcare
Bachelors - Health Management
Florida Technical College
Medical Assisting Diploma -
Sanford-Brown Institute
Associate of Science - Health Information Technology
Florida Technical College
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