Lynda Ramsey Trout
Gordon,TX
Summary
Experienced Program Manager skilled in managing daily operations of MSP client services and projects related to supplying contingent workforce in the healthcare industry. Advanced understanding of organizational strategies, financial management, contingent labor procurement and contracting. Thorough understanding of MSP program management, data analytics.
Overview
7
7
years of professional experience
Work History
Program Manager
AMN Healthcare
02.2022 - Current
- Deliver relationship management and account expansion of strategic accounts by cultivating successful client relationships
- Collaborate with internal and external partners to design and execute account strategies that increased AMN's strategic value to clients
- In partnership with Account Management Fulfillment leadership team, worked to increase revenue, market share, fill rate and overall customer satisfaction
- Duties include:
- Maintain and drive expansion of AMN's strategic client value through creation of high level, strategic relationships
- Cross-sell and increase utilization of AMN service lines, assist with facility order projections, review and share best practices across MSP clients, educate client on current market conditions, and resolve escalated service calls in order to position AMN as critical partner in clients' success
- Review and interpret MSP contractual terms to keep internal partners and clients (i.e., Client, AV, Recruitment, Billing) educated and informed of contractual obligations and manage changes in scope of Statements of Work
- As applicable to each client, develop and present customized quarterly business reviews to communicate recent activity and overall effectiveness of relationship between AMN and client
- Leverage workforce data and analytics, facilitate strategic planning process with client, in conjunction with Business Reviews, to identify needs for process improvement, including removing obstacles to fill rate success
- Discuss product/service expansion opportunities and/or system upgrades., with account
Associate Vendor Coordinator
AMN Healthcare
11.2020 - 02.2022
- Served as credentialing liaison between AMN and associate vendors for clinicians booked at MSP accounts, ensuring AMN’s standards of quality are met
- Collaborated with account management regarding credentialing requirements and communicated those to associate vendors
- Reviewing all credentialing document submissions to ensure accuracy, as submitted from associate vendors
- Communicating documents/requirements to associate vendor and assist as necessary, in delivery of required documentation prior to expiration date
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained energy and enthusiasm in fast-paced environment
Licensed Real Estate Agent & Assistant
Trout Real Estate
01.2018 - 10.2020
- Assisted owner agent in increasing sales volume by 20% in less than one year of establishing brokerage firm
- Decreased days on market for all listings by 10% in less than year by expanding market exposure via various channels
Territory Manager
Mississippi & West Tennessee, Ivystone Group
08.2015 - 11.2017
- Representative for eight lines of luxury home décor & accessories for Mississippi and West Tennessee territories
- Developed targeted promotions for key stores to drive business and consumer awareness
- Liaise between clients and product development to recommend product improvements
- Conducted numerous in-store promotional events to drive vendor, as well as customer sales
- Created sales plans and quotas to support organizational objectives
- Monitored budgeted targets including sales and expenditures
- Conducted cold call B2B sales for targeted organizations
Education
B.S - General Studies
Louisiana State University And A&M College
Baton Rouge, LA05.1992
Skills
- Computer literate in: PowerBI, Shiftwise, Medefis, Fieldglass BrandWise,
- Verbal and Written Communication
- Administration and Reporting
- Project Coordination
- Program Reviews
- Vendor Sourcing
Timeline
Program Manager
AMN Healthcare
02.2022 - Current
Associate Vendor Coordinator
AMN Healthcare
11.2020 - 02.2022
Licensed Real Estate Agent & Assistant
Trout Real Estate
01.2018 - 10.2020
Territory Manager
Mississippi & West Tennessee, Ivystone Group
08.2015 - 11.2017
B.S - General Studies
Louisiana State University And A&M College
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