Lyndee Barraza
Dallas,TX
Summary
Dynamic Assistant Manager at MyEyeDr. with proven expertise in leading high-performing teams and optimizing patient care. Skilled in optical sales and insurance verification, consistently exceeding performance goals. Recognized for effective training and onboarding, enhancing operational efficiency and team productivity in a fast-paced environment. Committed to delivering exceptional service and solutions.
Overview
8
8
years of professional experience
Work History
Assistant Manager
MyEyeDr.
Richardson, TX
02.2020 - Current
- Provide leadership in a high-volume optical office, ensuring efficient daily operations across clinical, sales, and administrative areas.
- Support clinical operations by performing pretesting, assisting patient flow, and maintaining timely doctor appointments.
- Manage front desk duties, including patient check-in/check-out, scheduling, insurance verification (vision and medical), and maintaining accurate patient records.
- Excel in sales by recommending tailored optical solutions based on lifestyle and prescription needs, consistently meeting and exceeding performance goals.
- Play a key role in onboarding and training new hires; led the successful integration of a new office location, ensuring continuity and minimal disruption to operations.
- Independently manage office operations in the absence of senior leadership, resolving day-to-day issues and optimizing team performance.
- Oversee team productivity through effective delegation, accountability, and maintaining high standards of patient care and organizational efficiency.
- Contribute to business operations including staff scheduling, inventory management, and performance monitoring.
Receptionist
Mesquite Family Optometry
Mesquite, TX
06.2017 - 05.2019
- Verified patient insurance coverage for treatment eligibility.
- Managed incoming calls, relayed messages, and directed inquiries to appropriate departments.
- Delivered exceptional customer service during interactions with internal and external clients.
- Scheduled patient appointments to optimize clinic workflow.
- Assisted patients in eyewear selection, contact lens fitting, and processing custom orders.
- Conducted spectacle adjustments, pre-testing, and measurements including P.D., O.C., and Seg height.
- Utilized Digital Retinal Photography and performed basic medical billing tasks.
- Trained fellow opticians to enhance team competency.
Education
High School Diploma -
Poteet Highschool
Mesquite, TX06-2015
Skills
- Office & Team Leadership – Experienced in independently managing daily operations and leading high-performing teams in a fast-paced optical environment
- Patient Care & Clinical Support – Proficient in pretesting and managing patient flow to ensure smooth, timely, and positive clinical experiences
- Front Desk Administration – Skilled in appointment scheduling, check-in/check-out, insurance verification, and maintaining accurate patient records
- Optical Sales Expertise – Strong ability to assess patient needs and recommend personalized optical solutions based on lifestyle and prescription
- Training & Onboarding – Successfully trained new hires and led integration of a new office location, ensuring team readiness and workflow continuity
- Inventory & Scheduling Management – Hands-on experience managing product inventory and staff schedules to support operational efficiency
- Problem Solving & Accountability – Adept at resolving day-to-day challenges and maintaining high standards of service and organization
- Insurance Knowledge – Knowledgeable in medical and vision insurance plans, eligibility, and billing practices
Accomplishments
- Lighthouse Award in 2014.
Timeline
Assistant Manager
MyEyeDr.
02.2020 - Current
Receptionist
Mesquite Family Optometry
06.2017 - 05.2019
High School Diploma -
Poteet Highschool
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