Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
References
References
Generic

Lyndee Wallace

Cecil,AL

Summary

Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Waitress Trainer

Mr. Gus
Montgomery, AL
07.2023 - 11.2023
  • Provided constructive criticism to help servers improve their skills and increase efficiency levels.
  • Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
  • Maintained schedule of class assignments to meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained accurate records of trainees' progress throughout the training program.
  • Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
  • Provided exceptional service to high volume of daily customers.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Instructed new staff members on food handling procedures and service techniques.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Coordinated recruitment and placement of training program participants.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Conducted refresher courses for experienced waiters on updated menu items and recipes.
  • Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Selected and assigned instructors to conduct training.
  • Advised team members about career development opportunities available within the restaurant industry.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
  • Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
  • Reviewed servers' performance regularly by observing them interacting with customers during meal services.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Calculated charges, issued table checks and collected payments from customers.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Explained various techniques used in handling large groups of customers efficiently.
  • Created and offered additional materials to enhance training.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
  • Worked directly with servers for more than [Number] shifts during training process.

Cashier

Huey Magoos Chicken
Montgomery, AL
01.2023 - 06.2023
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers promptly and responded to questions.
  • Processed refunds for worn, damaged and broken merchandise.
  • Processed customer payments quickly and returned exact change and receipts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Counted and balanced cashier drawers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Offered customers carry-out service at completion of transaction.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Helped with purchases and signed customers up for rewards program.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customer questions and provided store information.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Welcomed customers, offering assistance to help find store items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Scanned items and checked pricing on cash register for accuracy.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Collaborated with others to discuss new opportunities.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Modified existing software systems to enhance performance and add new features.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.

Assistant Manager

Momma Goldberg's
Montgomery, AL
09.2021 - 06.2022
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained up-to-date knowledge of company products and services.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Resolved conflicts between team members in an effective manner.
  • Recruited and trained new employees to meet job requirements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Identified needs of customers promptly and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Modified existing software systems to enhance performance and add new features.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Established processes for monitoring customer satisfaction levels.
  • Delegated work to staff, setting priorities and goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Created reports on sales trends, inventory levels, and financial data.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Communicated regularly with customers to gain insights into their needs.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Proposed or approved modifications to project plans.
  • Assigned work and monitored performance of project personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Served as a liaison between staff members and senior management personnel.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed inventory audits to identify losses and project demand.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Identified cost-saving measures that could be implemented without compromising quality standards.

Education

High School Diploma -

Pike Road High School
Pike Road, AL
05-2025

Skills

  • Team Motivation
  • Role Modeling
  • Constructive Feedback
  • Coaching and Mentoring
  • Reservation Management
  • Order Accuracy
  • Salesmanship
  • Menu Knowledge
  • Shift Scheduling
  • Point of Sale (POS) System Operations
  • Wine Pairings
  • Food Quality Standards
  • New Employee Mentoring
  • Dish Preparation
  • Guest Relations Management
  • Team Member Training
  • Policy Enforcement
  • Menu Memorization
  • Buffet Setup and Takedown
  • Safe Handling Procedures
  • Staff Scheduling
  • Restaurant Operations
  • Tableside Service
  • Service Prioritization
  • Patron Satisfaction
  • High-Volume Dining
  • Sanitation Standards
  • Strong Leadership
  • Kitchen Communication
  • Quality Control
  • Item Promotion
  • Price Memorization
  • Check Payment Processing
  • Cash Handling
  • Menu Presentation
  • Upselling Strategies
  • Food Inspection
  • Order Management
  • Food Station Setup
  • Dining Crew Workflow Optimization
  • Staff Monitoring
  • Waiting Tables
  • Food Presentation
  • Dining Customer Service
  • Special Dietary Requirements
  • Foodservice Techniques
  • Server Management
  • Company Policies
  • Table Setting Arrangements
  • Safe Food Handling
  • Employee Mentoring
  • Training Expertise
  • Effective Customer Upselling
  • Banquet Coordination
  • Employee Orientations

Certification

  • CPR Certified in all 3
  • Health Care literacy navigating medical care
  • Health Care literacy making healthy choices
  • Understanding Mental Wellness

Accomplishments

  • Smart Worth Ethic Certificate

Languages

English
Professional

Timeline

Waitress Trainer

Mr. Gus
07.2023 - 11.2023

Cashier

Huey Magoos Chicken
01.2023 - 06.2023

Assistant Manager

Momma Goldberg's
09.2021 - 06.2022

High School Diploma -

Pike Road High School

References

References available upon request.

References

References available upon request.

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Lyndee Wallace