L.yndel (LD) HAY
Frisco
Summary
A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of fast-paced private sector and governmental projects, realizing corporate and agency goals. Strong technical and business qualifications with an impressive track record of more than 20 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, develop key business partnerships, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing efficiencies, and improving employee and customer service offerings.
Overview
27
27
years of professional experience
Work History
President
Union Supply Group Inc.
11.2010 - 04.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
Chief Marketing Officer
JPAY INC
07.2007 - 10.2010
- This position is a key contributor in formulating strategic goals for the company and reports directly to the Chief Executive Officer.
- Directs firm's overall marketing and strategic planning programs, and corporate communications. Facilitate client development through marketing and client services programs.
- Design, implement, and facilitate annual marketing plan for the firm. Support and facilitate development and implementation of section business/marketing plans.
- Plan and administer the firm's Marketing Operations budget; support development of regional marketing budgets.
- Organize and implement client relations including client satisfaction surveys, client development activities, client skills training and special events.
- Supervise firm's RFP protocol process including soliciting RFPs from desirable prospective clients and writing proposals for new business; participate in planning and presentation sessions.
- Oversee business development activities including strategic planning for client presentations, coach presenters for prospective client meetings, presentations, etc. and work with regional offices on designing and implementing prospecting and client contact systems.
- Oversee corporate communications activities through external communications and systems, internal communications and systems, public relations efforts and external vendors and consultants.
- Develop and administer marketing database, which includes client and prospect information and mailing list applications.
- Assist with and support firm's involvement in various legal and political networks including coordinating business development and marketing activities via these relationships.
- Oversee firm's electronic marketing efforts including supervision of Web site design and maintenance.
- Supervise Marketing Assistant, Client Services Administrator, Communications Manager, Practice Development Manager and Regional Marketing Manager(s). Make staffing and hiring decisions within marketing and sales department.
- Open new market channels and established strategic business alliances in correctional markets.
- Responsible for design and start up of new product lines including all marketing, sales and implementation strategies. Projected new revenue from sales of 10 million.
- Oversee the strategic management and operational oversight of the company's Marketing and Business Development Operations in order to increase sales, provide streamlined operations, reduce operating costs, and achieve greater profitability.
- Interface with partners and large clients to develop and maintain organizational marketing strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.
Director of Administration and Finance
Colorado Deptartment of Corrections
01.2002 - 07.2006
- Managed and directed all financial and business operations for the Dept of Corrections; which had an annual budget of over $520,000,000.00 and employed 6,500 Full Time Employees (FTE), 250 contract staff, 4,000 inmate workers and was responsible for the safety and care of over 21,500 incarcerated felons.
- This position was a key contributor in formulating strategic goals for the CDOC and reported directly to the Executive Director of Correction and the Governor of Colorado.
- Set-up all financial relationships, systems, and processes necessary for US Generally Accepted Accounting Principles (GAAP) compliance.
- Secured all funding for the agency including all operations, capital construction and bond initiatives (Certificates of Participation ) to sustain current operations, expansion and new prison funding.
- Directly managed all administrative and legislative divisions of the Department such as budget formulation and submission to the Colorado General Assembly, accounting, purchasing, business planning, business development, strategic planning and research and administration operations. In addition, all Clinical Services, Correctional Industries Operations, Academic and Vocational Programs as well all Physical Plant activities and expansions were approved and coordinated through this position. This included all Capital Construction Budget formulation and submittal. The Information Technology, Telecommunications, Computer Aided Design (CAD) and Geographical Information Systems (GIS) Sections of the Department was also directly supervised by this position.
- Maintaining and monitoring staffing levels, Knowledge-Skill-Attitude (KSA), expectations and motivation to fulfill organizational requirements.
- Lead by developing and cascading the organizations strategy/mission statement to the lower ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals.
Asst. Director of Administration and Finance
Colorado Department Of Corrections
01.2001 - 12.2002
- Directed and responsible for all the operations management and the day-to-day activities of the Colorado Department of Corrections the Information Technology and Telecommunications Divisions that supported the CDOC mission and strategic goals.
- This position was a key contributor in formulating strategic goals for the CDOC and reported directly to the Director of Administration and Finance.
- Managed and directed Information Technology and Communication Divisions within the appropriations of the Colorado General Assembly.
- Prepared all budgetary requests and justifications for the securing of funding for the CDOC Telecommunications and Information Technology systems to meet the needs and achieve the goals of the CDOC and then works within a the budget to implement the plans.
- Responsible for the development, design, operation, and improvement of the systems that created and delivered the CDOC software and applications ensuring that business operations are efficient and effective and that proper management of resources are being achieved.
- Maintaining and monitoring staffing levels, Knowledge-Skill-Attitude (KSA), expectations and motivation to fulfill organizational requirements.
- Lead by developing and cascading the organizations strategy/mission statement to the lower ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with CDOC goals.
Chief Operations Officer
Colorado Department of Corrections, Division of Correctional Industries
01.1997 - 12.2001
- Directed and responsible for all the operations management and the day-to-day activities of the Colorado Department of Corrections Division of Correctional Industries. This is a for profit Division that employs CDOC inmates producing quality products and providing customer-oriented services resulting in sales of over 33 million dollars. Valued customers include government entities, higher education and non-profit organizations. This position reported to the Director of the Division and the Colorado State Advisory and Legislative Board.
- Responsible for the development, design, operation, and improvement of the systems that created and delivered the divisions products/services and ensuring that business operations are efficient and effective and that proper management of resources, customer requests and service are met to customers, and analysis of systems that was done.
- Spearheaded vision strategy, and execution of statewide business operations. Accountable for staffing, strategic directives, and training of state and national marketing teams. Plan by prioritizing customer, employee and organizational requirements.
- Increased annual division revenue by 3 to 6 % yearly and achieved extraordinary market share and revenue results leading directly to new joint ventures.
- Maintaining and monitoring staffing, levels, Knowledge-Skill-Attitude (KSA), expectations and motivation to fulfill organizational requirements.
- Lead by developing and cascading the organizations strategy/mission statement to the lower ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals.
Education
Master of Arts in Education - Education Administration
Adams State University
Alamosa, COSkills
- Agency Goal Development
- Strategic Planning
- Business Development
- Relationship Management
- Project Management
- State Wide Budget Initiatives
- Product Development
- Training and Teambuilding
Accomplishments
- Successfully oversaw the start-up and development of expansion into 10 new state markets.
- Improved revenue and gross sales by 300% in a two (2) year period.
- Spearheaded successful new product development of four (4) new product lines and revitalized current markets to fit a growing and changing environment.
- Developed an on-going future business plan that implements new products and expands market share into key geographic locations and establishes key business partnerships.
- Established critical partnerships with high-level industry leaders such as Embarg and U. S. Bank
- Successfully managed unprecedented correctional growth, procured legislative approval, and funding for 156 million dollar Super Max Prison Project.
- Business technologies and telecommunications maintained all systems above an operational rate of 99.75%. This was accomplished while major projects such as the Department’s Time Computation re-write and installation were achieved.
- Developed on-going future business planning and secured an additional $121 million in both institutional and operational appropriations to meet the growing needs of the agency during difficult economic conditions.
- Established critical partnerships with high-level industry leaders and political leaders to ensure the successful operations of the CDOC.
- Secured $121 million in Certificates of Participation for capital construction and new prison funding in a challenging fiscal climate.
- Initiated new enterprise software and accounting systems spanning 30 sites and bring public and private systems together.
- Initiated communication strategies eliminating 450 thousand dollars in pager costs while saving an additional one (1) million dollars in long distance cost.
Timeline
President
Union Supply Group Inc.
11.2010 - 04.2024
Chief Marketing Officer
JPAY INC
07.2007 - 10.2010
Director of Administration and Finance
Colorado Deptartment of Corrections
01.2002 - 07.2006
Asst. Director of Administration and Finance
Colorado Department Of Corrections
01.2001 - 12.2002
Chief Operations Officer
Colorado Department of Corrections, Division of Correctional Industries
01.1997 - 12.2001
Master of Arts in Education - Education Administration
Adams State University
Section name
Additional Information Upon Request