Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lyndi Grossman

Westerville,OH

Summary

Results-driven leader with a passion for fostering inclusive environments, building collaborative relationships, and driving operational excellence. Eager to leverage over 10 years of leadership experience to contribute to Starbucks' success.

Overview

7
7
years of professional experience

Work History

Store Manager & Store Manager Trainer

Starbucks
05.2022 - Current
  • Consistently deliver exceptional results in training and developing both Store Managers and District Managers, ensuring their readiness to excel in their roles.
  • Pioneered ongoing Shift Supervisor Advisory Council meetings to effectively collaborate and gain alignment on priorities and strategic growth opportunities across the portfolio.
  • Play a pivotal role as change champion within the district, leading to optimization of operational efficiency and elevate performance standards.
  • Actively engage in the growth and development of store managers, serving as a trusted advisor and inspiring peers to leverage internal resources for continuous learning and development.
  • Quarterly Excellence Award Q1 FY24
  • Achieved notable milestones including winning the highest Customer Connection score for District 829 for the entire FY23 and FY24
  • Consistent leader in Area 109 for achieving the highest Store Operations score.
  • Selected as the host store for executive visits from the Vice President in FY23 and the Regional Vice President in February 2024.
  • Implemented innovative strategies to foster leadership growth within District 829, driving a shift from "owning" to "advising" through peer development initiatives and collaborative relationship building.

Operations Manager

Ulta Cosmetics
11.2021 - 05.2022
  • Responsible for supervising multiple departments and overseeing various process sectors within the organization
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.

Shift Supervisor

Starbucks
01.2018 - 11.2021
  • Joined Starbucks at North Cleveland Ave., quickly progressing and earning recognition as Partner of the Quarter at multiple locations.
  • Demonstrated unwavering dedication by voluntarily continuing to work during the COVID-19 epidemic, ensuring operational continuity and maintaining exceptional customer service standards.

District Manager

Native Cold Pressed
04.2019 - 06.2021
  • Oversee operations and performance of 3 store fronts in the Columbus Area, responsible for driving overall revenue, P&L, and event coordination.
  • Handled budget limitations for each unit, allocating adequate resources to support business functions and client requirements.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Built relationships with customers and community to establish long-term business growth.

Education

Pre-Medical Biology

Capital University
Bexley, Ohio

Skills

  • Operations Management
  • Multi-Unit Management
  • Team Development
  • Promotional planning

Languages

American Sign Language
French

Timeline

Store Manager & Store Manager Trainer

Starbucks
05.2022 - Current

Operations Manager

Ulta Cosmetics
11.2021 - 05.2022

District Manager

Native Cold Pressed
04.2019 - 06.2021

Shift Supervisor

Starbucks
01.2018 - 11.2021

Pre-Medical Biology

Capital University

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Lyndi Grossman