Lyndi Johnson
Spark
Union City,TN
18
years of professional experience
Dynamic logistics professional with a proven track record at Titan Tire, excelling in inventory management and order fulfillment. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in forklift operation and adept at multitasking, ensuring timely and accurate shipments while maintaining a safe and organized work environment.
Work History
Spark Driver
1 Year 6 Months- Accepted delivery offers through mobile app and followed optimized routes to complete customer drop-offs.
- Verified order items, handled substitutions, and maintained accuracy during pickup and delivery.
- Communicated with store associates to resolve missing items and coordinate order readiness.
- Inspected vehicle condition before routes and maintained safe driving practices throughout shifts.
- Loaded groceries and merchandise carefully to prevent damage during transport.
- Followed app-based instructions to navigate pickup locations, drop-off points, and customer updates.
- Resolved delivery issues professionally while maintaining timely service and customer satisfaction.
- Managed multiple orders efficiently while adapting to changing traffic, store, and customer conditions.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatch and customers for accurate delivery information.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Managed delivery route for optimal use of time and fuel.
- Obtained signatures for delivery documents and packages.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Tracked delivery status and updated customers for expected delivery time.
Logistics Associate
1 Year 8 Months- Coordinated incoming and outgoing shipments, verifying accuracy against packing slips and purchase orders.
- Staged tires and materials for production, maintaining organized flow through warehouse areas.
- Operated forklift and pallet jack equipment to move heavy inventory safely and efficiently.
- Performed inventory counts, documented discrepancies, and supported cycle count reconciliation.
- Updated shipping and receiving records in warehouse system, ensuring timely data entry and traceability.
- Inspected product condition during handling, reporting damage or shortages for resolution.
- Assisted production and logistics teams with order fulfillment, prioritizing work to meet daily schedule demands.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
Assistant Manager
9 Years 9 Months- Assisted store operations by supervising team members and supporting daily customer service tasks.
- Trained associates on register procedures, stocking standards, and store recovery expectations.
- Monitored inventory levels and coordinated replenishment to maintain organized sales floor presentation.
- Supported opening and closing procedures, including cash handling and security checks.
- Ensured compliance with merchandising plans, pricing changes, and promotional signage requirements.
- Resolved customer concerns promptly while maintaining professional service and store standards.
- Helped manage workflow during peak periods to keep operations efficient and consistent.
- Reviewed stockroom organization and product placement to reduce errors and improve availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Owner
12 Years 1 Month- Directed daily auto body shop operations, aligning repair workflows with customer expectations and production goals.
- Reviewed damage assessments and prepared repair estimates for collision and custom bodywork projects.
- Coordinated with insurance adjusters and customers to clarify scope, approvals, and repair status.
- Oversaw frame, body, and paint work to ensure quality, fit, and finish met shop standards.
- Managed parts ordering, vendor communication, and materials availability to prevent repair delays.
- Scheduled technicians and prioritized repair bays to maintain steady workflow across multiple vehicles.
- Inspected completed repairs for accuracy, safety, and compliance before vehicle delivery.
- Improved shop efficiency by refining estimating, production, and customer communication processes.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
GED
Skills
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Excellent driving skills
Attention to detail
Problem-solving abilities
Package handling
Multitasking
Multitasking ability
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Team collaboration
Flexibility
Active listening
Effective communication
Adaptability and flexibility
Attention to confidentiality
Decision-making
Heavy lifting
Sorting
Clean driving record
Customer interaction
Relationship building
Safety procedures
Documentation skills
Vehicle inspection
Item sorting
Team building
Basic math skills
Task prioritization
Route navigation
Self motivation
Deadline management
Analytical thinking
Conflict resolution
Package pickup and delivery
Documentation
Forklift operation
Team player
Warehouse operations
Warehouse safety
Material handling
Safety awareness
General laborer
Order picking
Order picking and processing
Safe driver
Punctual and reliable
Palletizing
Materials handling
Material packaging
Shipping and receiving expert
OSHA compliance
Heavy equipment operations
Storage and organization
Lift equipment operation
Heavy equipment operation
OSHA workplace safety
Materials movement
Product inspection
Workplace cleanliness
Inventory staging
Shipment processing
Inventory counts
Dock operations
Hand-eye coordination
Equipment operations
Materials transport
Equipment operation
Timeline
Spark Driver
Spark
03.2025 - CurrentRead More
Logistics Associate
Titan Tire
06.2023 - 02.2025Read More
Assistant Manager
Dollar General
06.2012 - 03.2022Read More
Owner
Lucas Custom Auto Body
05.2008 - 06.2020Read More
Missouri Higher Education
GED
Read More