Customer Service Lead with over 26 years of extensive expertise in optimizing operations and enhancing customer satisfaction. Proficient MS Office, and Google Workspace. Proactive problem-solving and drive for exceptional customer relations.
Overview
27
27
years of professional experience
Work History
Newspaper Carrier
Gannett LLC
07.2024 - Current
Maintained punctual delivery times for consistent customer service experience.
Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
Improved route efficiency with careful planning and route optimization techniques.
Resolved delivery complaints and escalated complex issues to management.
District Manager
The News Journal
06.2021 - 05.2024
Oversee distribution center operations, ensuring efficient scheduling and data management
Implemented streamlined payroll processes, enhancing accuracy and time management
Collaborated with teams to improve operational efficiency and support center goals
Delivered measurable improvements in distribution timelines and employee productivity