Summary
Overview
Work History
Education
Skills
Timeline
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Lyndi Menendez

Summary

Customer Service Lead with over 26 years of extensive expertise in optimizing operations and enhancing customer satisfaction. Proficient MS Office, and Google Workspace. Proactive problem-solving and drive for exceptional customer relations.

Overview

27
27
years of professional experience

Work History

Newspaper Carrier

Gannett LLC
07.2024 - Current
  • Maintained punctual delivery times for consistent customer service experience.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Resolved delivery complaints and escalated complex issues to management.

District Manager

The News Journal
06.2021 - 05.2024
  • Oversee distribution center operations, ensuring efficient scheduling and data management
  • Implemented streamlined payroll processes, enhancing accuracy and time management
  • Collaborated with teams to improve operational efficiency and support center goals
  • Delivered measurable improvements in distribution timelines and employee productivity

News Paper Carrier

Self Employed
10.2020 - 05.2021
  • Delivered newspapers promptly, ensuring timely customer satisfaction
  • Resolved delivery issues, enhancing customer experience
  • Communicated effectively with dispatch for seamless operations

Hostess & Server

Stewart's Brewing Company
08.2019 - 03.2020
  • Greeted guests, managed reservations, and processed transactions efficiently
  • Enhanced customer satisfaction through attentive service and quick problem resolution
  • Adapted floor plans daily, ensuring smooth operations and guest comfort
  • Utilized POS systems for accurate order entry and financial transactions

Multiple departments

Costco Wholesale
08.1998 - 07.2017
  • Provided exceptional customer service across departments, fostering strong client relationships
  • Developed strategies for improved customer interactions, resulting in increased retention
  • Contributed to a collaborative team environment, supporting company values and goals

Education

Deltona High School

High School Diploma - Courses

Daytona Beach Community College

Skills

  • Proactive Problem Solving
  • Customer Relations
  • Adaptability
  • MS Office / Google Workspace
  • Scheduling
  • AS400
  • Outlook
  • POS systems / Cash Handling
  • Contract Billing

Timeline

Newspaper Carrier

Gannett LLC
07.2024 - Current

District Manager

The News Journal
06.2021 - 05.2024

News Paper Carrier

Self Employed
10.2020 - 05.2021

Hostess & Server

Stewart's Brewing Company
08.2019 - 03.2020

Multiple departments

Costco Wholesale
08.1998 - 07.2017

High School Diploma - Courses

Daytona Beach Community College

Deltona High School
Lyndi Menendez