Lyndi Mick
Colleyville,TX
Summary
Positivity Restorative Woo Achiever Context
Overview
14
14
years of professional experience
Work History
Manager of Paycom Service
Paycom Payroll
10.2023 - Current
- Led 3 service teams supporting a $67M+ client revenue portfolio, with accountability for performance, risk management, and client retention.
- Drove 29.5% reduction in ACH over-limit risk exposure over 10 months by identifying high-risk transactions and converting them to wire payments.
- Coached, developed, and mentored department leadership and supervisors, strengthening the leadership pipeline and preparing potential talent for future leadership roles.
- Defined and executed department strategy, vision, and operational goals, aligning service with organizational priorities and outcomes.
- Collaborated cross-functionally with internal department leaders to design, optimize, and implement scalable service processes, improving efficiency and effectiveness.
- Conducted leadership and specialist interviews, providing hiring recommendations aligned to department growth and performance needs.
- Serve as the escalation authority for high-risk, high-impact client issues, applying strong judgement, influence, and deep product knowledge.
Paycom Services Supervisor
Paycom Payroll, LLC.
03.2023 - 10.2023
- Currently building the accountability processes surrounding Team Leader KPI Metrics.
- Tracked and assessed daily team objectives.
- Conducted leadership trainings on project management and save opportunity management.
- Quickly created an department-wide process to carefully move West Coast and Central clients to appropriately zoned teams.
- Currently involved in developing the department's Year End engagement activities.
- Multiplying my knowledge and developing my teams daily.
- Provided my team a weekly structure to make expectations visible that meets the department needs.
- Coached Team leaders on account management strategies for client retention and growth.
- Led peers in conducting hiring evaluations to ensure alignment.
- Facilitated team building activities and discussions to enhance collaboration within my team.
- Exclusively drive customer focused service through situation based role plays.
Paycom Service Academy Team Leader
Paycom Payroll, LLC
07.2022 - 03.2023
- Developed up to 8 newly hired specialists with knowledge on how to best support clients.
- Retained 29 out of 37 trained specialists trained since August 2022
- Adapted content to adhere to feedback to fit department needs.
- Made quick and impactful relationships to inspire confidence for new hires.
- Created department specific content on PSD related processes, client best practices, and products.
- Strategized on cross-departmental challenges and created streamlined solutions.
- Intentionally increased employee engagement and retention for new hire's first 90 days.
- Identified department wide gaps and provided solutions that brought visibility and accountability to the forefront.
- Lead department behavior with every specialist and interaction using Paycom's service tiers.
- Held specialists and peers accountable when processes were not followed.
Paycom Service Team Leader
Paycom Payroll, LLC
02.2019 - 07.2022
- Experience in HRIS processes and management.
- Managing and excelling team metrics.
- Demonstrate team values to reflect desirable culture.
- Coach team members on developing their leadership skills and personal goals.
- Have team ranked in top 5 on KPI Olympics Dashboard consistently.
- Implemented innovative processes company wide.
- Mentored 2 specialists that became successful Team Leaders
Paycom Service Specialist
Paycom Payroll, LLC
11.2015 - 02.2019
- Collaborating with multiple departments for quick resolution.
- Multitasking high volume of emails and phone calls.
- Held high client retention.
- Helped train and develop new team members.
- Displayed problem solving and customer service skills.
- Serviced over 160 clients with over 2.2 million in revenue.
Clinic Administrator
Massage Envy Spa
08.2015 - 11.2015
Assistant Clinic Administrator
Massage Envy Spa
01.2015 - 11.2015
Sales Associate
02.2014 - 01.2015
- Managed 2 clinics with over 15 therapists and 10 sales associates.
- Trained new sales associates and clinic administrators.
- As sales associate I always met or exceeded my monthly sales quota.
- Ability to resolve client and employee issues appropriately and timely.
Promoter for Romano's Bakery
01.2012 - 01.2013
- Traveled to various venues around DFW area to promote at Wedding Showrooms.
- Provided client's information on bakery's pricing and flavors.
- Set appointments for cake tastings.
- Worked independently without supervision.
Cashier
IKEA
08.2011 - 08.2012
- Promoted from cashier to key holder within 4-months.
- Trained role responsibilities to peers.
- Performed daily department maintenance tasks including stocking, set up displays, and merchandise transfers.
Education
Bachelor of Arts - Sociology
University of North Texas
Denton, TX05.2015
Skills
- Staff training and development
- Relationship building
- Cross-functional teamwork
- Project planning and management
- Conflict resolution
- Coaching and mentoring
Additional Information
- Paycom Service Department Top Performer of 2024
- Played a key role in Paycom's expansion over 10 years, helping scale the Grapevine location from 27 to 200+.
- Established and navigated a guardianship, acting as the central expert and liason for department processes, controls, and funding related enhancements.
- Selected as a Paycom LinkedIn Influencer, representing the company brand externally and amplifying leadership, culture, and organizational initiatives.
- Lean Six Sigma White Belt Certified- Experienced in process improvement, efficiency optimization, and reducing complexity in decision-making.
Timeline
Manager of Paycom Service
Paycom Payroll
10.2023 - Current
Paycom Services Supervisor
Paycom Payroll, LLC.
03.2023 - 10.2023
Paycom Service Academy Team Leader
Paycom Payroll, LLC
07.2022 - 03.2023
Paycom Service Team Leader
Paycom Payroll, LLC
02.2019 - 07.2022
Paycom Service Specialist
Paycom Payroll, LLC
11.2015 - 02.2019
Clinic Administrator
Massage Envy Spa
08.2015 - 11.2015
Assistant Clinic Administrator
Massage Envy Spa
01.2015 - 11.2015
Sales Associate
02.2014 - 01.2015
Promoter for Romano's Bakery
01.2012 - 01.2013
Cashier
IKEA
08.2011 - 08.2012
Bachelor of Arts - Sociology
University of North Texas