Lyndi Miller
Dallas ,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Customer Service Representative / Claim Specialist
Search Solutions / Mann-Hummel
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Planned and conducted staff trainings with emphasis on DHL claim areas.
- Documented and maintained technical specifications for SAP applications.
- Filed claims through DHL and investigating tracking for lost and damaged packages.
Leasing Professional
Southwood Realty
08.2021 - 07.2023
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Invited prospects to fill out application upon completion of property tour.
- Developed marketing materials to highlight property features and attract potential renters.
- Optimized advertising strategies based on data analysis of lead sources, maximizing return on investment.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
Customer Service Representative
The Walking Company
12.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Account Manager
Total Drug Supply
01.2013 - 11.2015
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Tax Booklet Preparer
Business Consulting Group
02.2012 - 12.2012
- Developed trust among clientele through transparent communication during every step of the preparation process.
- Demonstrated adaptability by quickly adjusting to evolving software platforms used for electronic filing of taxes.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Met strict deadlines by efficiently managing time and prioritizing tasks during peak tax season periods.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Door-to-Door Sales Representative
Capstone Consultants
03.2011 - 01.2012
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Education
Associates
Central Piedmont Community College
Charlotte, United StatesHigh School Diploma -
Cherryville High School, United States
06.2010
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Money handling abilities
- Microsoft Outlook
- Scheduling
- Microsoft Excel
- Follow-up skills
- Product Knowledge
- Live chat support
- Strategic sales knowledge
- Spreadsheets
- Order Fulfillment
- Appointment Scheduling
- Record preparation
- CRM software proficiency
Timeline
Customer Service Representative / Claim Specialist
Search Solutions / Mann-Hummel
09.2023 - Current
Leasing Professional
Southwood Realty
08.2021 - 07.2023
Customer Service Representative
The Walking Company
12.2016 - 03.2018
Account Manager
Total Drug Supply
01.2013 - 11.2015
Tax Booklet Preparer
Business Consulting Group
02.2012 - 12.2012
Door-to-Door Sales Representative
Capstone Consultants
03.2011 - 01.2012
Associates
Central Piedmont Community College
High School Diploma -
Cherryville High School, United States
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