Lyndi Smith
Oregon City
Summary
Customer service professional with extensive experience in team leadership and account management. Proven ability to manage multiple projects with precision and efficiency, ensuring high-quality outcomes. Strong interpersonal and communication skills, adept at building and maintaining client relationships while driving sales growth. Committed to professional development and contributing to organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Executive
Highstreet Insurance
08.2023 - Current
- Managing commercial and agriculture accounts
- Fully license broker
- Frontline contact for customers
- Handling inquiries
- Resolving issues
- Processing orders
- Assist with bill pay
- Checking policies for accuracy
- Front of
Former Co-Owner
Oregon City Grill
Oregon City
01.2020 - 07.2023
- Managed payroll, daily deposits, and cost controls.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Recruited, hired, and trained talented staff to fill vacancies.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
Former Co-Owner
Trails Inn Cafe and Timber Room
Estacada
01.2019 - 07.2023
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Bartender
Masa Fresca
Oregon City
01.2018 - 01.2019
- Main bartender for busy weekend nights.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ability to serve and tend bar for entire restaurant during busy lunch shift.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Able to work in a fast pace environment while performing my duties while maintaining outstanding customer service.
Property Manager
RV And Boat Storage
Oregon City
01.2014 - 01.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Manager/ Banquet Coordinator
Verdict Bar and Grill
01.2013 - 01.2017
- Server/ Bartender- Customer service, food quality control, mixology, operating pos.
- Management- Marketing, bill pay, HR, hire and firing, quality control, banking, payroll, quickbooks.
- Banquet Coordinator- Booked parties of 20- 200 people, correspond with clients to better understand their individual needs, gave quotes, worked closely with chef to create customized menus, scheduling.
Education
High School Diploma -
Union High School
Vancouver, WA01.2009
Skills
- Apllied System Management
- Outlook
- Quickbooks
- Microsoft
- Excel
- POS Programming
- Sales proficiency
- Relationship building and management
- Time Management
- Complex Problem-Solving
- Teambuilding
- Cross-Disciplinary Engagement
- Account management
- Customer relationship management
- Problem solving
Certification
Commercial Property and Causality Brokers License
Timeline
Account Executive
Highstreet Insurance
08.2023 - Current
Former Co-Owner
Oregon City Grill
01.2020 - 07.2023
Former Co-Owner
Trails Inn Cafe and Timber Room
01.2019 - 07.2023
Bartender
Masa Fresca
01.2018 - 01.2019
Property Manager
RV And Boat Storage
01.2014 - 01.2017
Manager/ Banquet Coordinator
Verdict Bar and Grill
01.2013 - 01.2017
High School Diploma -
Union High School