Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Timeline
Generic
Lyndia Lytle

Lyndia Lytle

Augusta,GA

Summary

Diligent customer service agent with 3+ years of experience in fast-paced environments, specializing in effective communication and problem-solving. Proven track record in managing high volumes of inbound and outbound calls while providing tailored solutions to meet customer needs. Experienced in hospitality and food service, with a strong background in culinary arts and guest services, dedicated to enhancing customer satisfaction across various settings. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Driver

Highland Express Shuttle Service
Augusta, GA
09.2024 - Current
  • Driving recruits (military) to their military boot campus
  • Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
  • Maintained a clean driving record with zero accidents or traffic violations
  • Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents
  • Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations

In-Home Caretaker

CSRA Private duty
Washington, GA
06.2024 - Current
  • Provided compassionate and personalized care to elderly clients in their homes, ensuring their safety, comfort, and well-being
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management
  • Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
  • Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
  • Prepared nutritious meals according to dietary restrictions and preferences of clients
  • Managed household tasks including light housekeeping, laundry, and grocery shopping for clients
  • Scheduled medical appointments and coordinated transportation for clients to ensure timely access to healthcare services
  • Implemented exercise routines tailored to individual client needs to promote physical fitness and mobility
  • Provided companionship by actively listening, offering emotional support, and engaging in recreational activities with clients

Uber/Lyft Driver

Lyft & Uber
Augusta, GA
02.2024 - Current
  • Drive customers to their destinations
  • Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
  • Maintained a clean driving record with zero accidents or traffic violations
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents
  • Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation

Customer Service Agent

Progressive
Augusta, GA
04.2021 - 02.2024
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center 'scripts' when handling different topics.
  • Identifying customers' needs, clarify information, research every issue and providing solutions.
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes
  • Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines

Third Cook

H&B Food Service
Augusta, GA
10.2018 - 05.2021
  • Prepares food items using established recipe cards and ensures that all tasks are completed in accordance with standard operating procedures.
  • Must be able to use standardized measuring cups, spoons, knives, forks, large kitchen utensils, pots, and pans.
  • Operate basic kitchen equipment: stove, oven, microwave, refrigerator, tilt grill etc.
  • Sets up serving lines, garnishes food items, and serves customers on both the hot and cold line.
  • As assigned by First Cook, will wash, cook, peel, slice or otherwise prepare fruits and vegetables for salads and makes salad dressing.
  • Serves customers at the direction of Cook I or managers for correct portions and menu combination.
  • Maintains sanitation standards on 'Clean As You Go' method.
  • Performs other duties as assigned by the managers or Cook I.

Baker

Atlanta Bread Company
Augusta, GA
12.2016 - 03.2019
  • Maintains clean/sanitary work area.
  • Rolling bagels and pretzels
  • Keeping a clean and sanitary work area
  • Checks production schedule to determine variety and quantity of goods to bake preparing baked goods in accordance with company standards.
  • Baking and preparing desserts and pastries
  • Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
  • Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
  • Operated commercial baking equipment such as ovens, mixers, and dough sheeters with precision and efficiency
  • Trained new bakery staff members on proper techniques for mixing, shaping, proofing, and baking various doughs

Server/Waiter

Waffle House
Augusta, GA
04.2016 - 12.2016
  • Restaurant servers ensure that patrons have an enjoyable dining experience by providing quality customer service.
  • Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests

Baker

Kroger Stores
Augusta, GA
08.2014 - 09.2015
  • Mix and bake ingredients to produce breads, rolls, cookies, cakes, pies, pastries, or other baked goods.
  • Check products for quality and identify damaged or expired goods. Evaluate quality of food ingredients or prepared foods
  • Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
  • Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
  • Developed strong relationships with customers through friendly interactions resulting in repeat business

Overnight Stocker

Wal-Mart
Augusta, GA
11.2011 - 07.2014
  • Deal with incoming stock deliveries during the night by assisting in unloading trucks
  • Handle stock inventory and make sure that it is accurate by rechecking it
  • Ensure that items are marked properly before they are sent to the sales floors
  • Place price tags on items and ensure that barcodes are correctly placed
  • Stock shelves with items by making sure that items are brought forward
  • Follow company rules and protocols governing top product placement activities
  • Assist customers shopping during night hours by providing them with product information
  • Accompany customers to required shelves and provide them with price and expiry information
  • Ensure that no damaged or expired items are placed on shelves

Baker

Kroger Stores
Bluffton, SC
05.2007 - 11.2011
  • Mix and bake ingredients to produce breads, rolls, cookies, cakes, pies, pastries, or other baked goods.
  • Check products for quality and identify damaged or expired goods.
  • Evaluate quality of food ingredients or prepared foods

Housekeeping Manager

Motel 6 / Studio 6
Hilton Head Island, SC
08.2002 - 04.2003
  • Manage the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities and other specified areas are kept in a clean and orderly condition. Inspects facilities, recommends upgrades when needed.
  • Supervised a team of XX housekeeping staff, ensuring cleanliness and orderliness in all guest rooms and public areas
  • Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
  • Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
  • Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
  • Developed a system for tracking lost items reported by guests during their stay which reduced the number of unresolved claims by XX%

Education

Completed 12th grade - Culinary Arts, Business and Clerical

Academic career of excellence
Beaufort, SC
05.1995

Skills

  • Catering and food service
  • Hospitality and guest services
  • Kitchen and restaurant experience
  • Communication skills
  • Food safety management
  • Clerical and administrative support
  • Banquet and event coordination
  • Customer service excellence
  • Night audit operations
  • Supervisory experience

Certification

Driver's License

Personal Information

Willing To Relocate: Anywhere

Affiliations

  • Grilling
  • Sewing
  • Tailoring a great party
  • Baking
  • Genealogy

Timeline

Driver

Highland Express Shuttle Service
09.2024 - Current

In-Home Caretaker

CSRA Private duty
06.2024 - Current

Uber/Lyft Driver

Lyft & Uber
02.2024 - Current

Customer Service Agent

Progressive
04.2021 - 02.2024

Third Cook

H&B Food Service
10.2018 - 05.2021

Baker

Atlanta Bread Company
12.2016 - 03.2019

Server/Waiter

Waffle House
04.2016 - 12.2016

Baker

Kroger Stores
08.2014 - 09.2015

Overnight Stocker

Wal-Mart
11.2011 - 07.2014

Baker

Kroger Stores
05.2007 - 11.2011

Housekeeping Manager

Motel 6 / Studio 6
08.2002 - 04.2003

Completed 12th grade - Culinary Arts, Business and Clerical

Academic career of excellence

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