Lyndie Dison
Antioch,TN
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
CSR, Sales
HSN, Home Shopping Network
Nashville, TN
09.2022 - 01.2025
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Performed account maintenance duties such as updating customer information in CRM system.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided customer service and technical support to customers via phone.
- Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Listened to customer needs to identify and recommend best products and services.
- Developed strong customer relationships to encourage repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified customer needs by asking questions and advising on best solutions.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Responded promptly to all incoming sales inquiries from potential customers.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Level III FC Associate
Amazon
Murfreesboro, TN
01.2020 - 03.2022
- Sort Department Process Assistant.
- Support and work in the department as required.
- Helping support the daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
- Providing policy follow-up, attendance tracking (duties do not include discipline).
- Tracking and reporting labor hours.
- Assisting the floor as an associate resource, training associates, and verifying SOP compliance.
- Ensuring successful area performance through tracking, reporting, and feedback to the associates.
- Filling in as needed with production duties.
- Understanding of workflow and daily production goals.
- Reviewing and updating SOPs as needed throughout the shift.
- Assisting in keeping work areas clean and organized.
- Identifying and addressing safety concerns.
- Coaching associates to work safely at all times.
- Participating in safety initiatives.
- Proficient in computer usage, including email, MS Office, and Word.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills to coach, train, and assist team members.
- Used handheld scanners to key in data for packages.
- Cross-trained team members on various tasks within the department.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Collaborated with other departments to provide excellent customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Level 1 FC Associate
Amazon
01.2013 - 01.2020
- Receive Department (stow and prep trained as well), 2013-2014.
- Pick Department, 2015-2017.
- Vrets Department, 2014-2015.
- Sort and Pack Department, 2017–2020.
- Problem Solver: (Receive, Sort, Pack) Troubleshoots and resolves issues with inventory.
- Process Guide: (Receive, Sort) Maintains workflow for associates, and works with management to resolve barriers.
- Ambassador: (Sort) Trains Associates.
- ISS: Trained as a backup to assist with picking and resolving tickets.
- IOL: Trained to locate and resolve issues with dwelling units.
- Cross-trained: Pack (During my years with Amazon, I have been trained in other processes, but currently lack the permissions in receive, pick, stow, and Vrets.)
- Other training: Cubiscan, Vrc, Ladder, Scrapper.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Operated forklift and pallet jack to transport heavy loads.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Processed returns according to company policies and procedures.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Placed products on conveyors for final wrapping and shipment.
- Restocked shelves with new merchandise as it arrived from vendors.
- Ensured compliance with health and safety regulations in the workplace.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Labeled boxes and placed in outbound collection areas.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cross-trained team members on various tasks within the department.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Limited damage to products and orders by using care when choosing items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Loaded and unloaded trucks, stocked and organized products to prepare for customer orders, and picked and packed orders.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Weighed and measured products and materials to meet regulatory requirements.
- Trained new employees regarding warehouse procedures and standards.
- Collaborated with other departments to provide excellent customer service.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional service.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Department Manager
Walmart
01.2011 - 01.2012
- Strong customer service skills.
- Strong leadership skills.
- During my time with Walmart, I worked in two locations. In the first location, I was the Department Manager for men’s and ladies' wear.
- At the second location, I started as the Bakery Department Manager and then moved into the Department Manager of Lingerie, Shoes, and Jewelry sales.
- In all departments, I was responsible for staffing, maintaining, ordering stock, and various paperwork.
- The only difference while working in the bakery was that I was responsible for preparing and dating food, as well as handling the food donations.
- Handled shift overstock, restocking and inventory control.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly and professionally.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Utilized technology and software for inventory management and sales reporting.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Implemented quality control measures to uphold company standards.
- Managed daily operations, ensuring efficient workflow and productivity.
- Assigned work and monitored performance of project personnel.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Performed opening and closing duties as part of management team and handled cash management.
- Followed safety protocols and company processes and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked closely with sales associates to complete tasks.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Delegated work to staff, setting priorities and goals.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Identified needs of customers promptly and efficiently.
Traveling Assistant
Mapco
01.2010 - 01.2011
- Strong customer service skills.
- Strong leadership skills
- During my time with Mapco, I assisted in overseeing nine different stores.
- Initially, I worked solely as a cashier and was moved from store to store to fill in open spots on various schedules.
- Eventually, I began running stores from which managers were absent (i.e. Vacation time, or simply did not have a manager at all.
- As a cashier, I was responsible for running the register, cleaning the store, preparing food and drink, and stocking shelves.
- As a traveling assistant, I opened and closed the stores, did the scheduling, managed daily sales requirements, handled ordering, write-offs, payroll, and daily report closing.
- Handled confidential information with discretion and integrity.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Handled scheduling for store shifts to achieve adequate staffing.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face.
Sponsored Team Leader
Jack in the Box
01.2006 - 01.2010
- Strong customer service skills.
- Strong leadership skills.
- As a Jack in the Box team member, I prepared and served food.
- Additional job duties included cleaning workstations and answering questions about menu items, policies, and services.
- As a sponsored team leader, I was responsible for opening and closing the restaurant, HACCP paperwork, handling deposits, placing and receiving truck orders, and assisting with scheduling and employee placement.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Provided direction to staff on proper preparation techniques for menu items.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Handled customer complaints and feedback, implementing changes to improve service.
- Prepared workstations with ingredients and tools to increase efficiency.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Oversaw food preparation, production and presentation according to quality standards.
- Observed food safety and sanitation protocols to reduce germ spread.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Collaborated with health inspectors to address any compliance issues promptly.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
Some College (No Degree) - Nursing, English
Aquinas College
Nashville, TNSkills
- Critical thinking
- Meets/Exceeds Goals
- Fast learner
- Adaptability
- Excellent customer service
- Expects a higher standard of work
- Conflict resolution
- Courteous demeanor
- Experience with performance metrics
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Proficiency in computer usage
- Problem-solving and analytical skills
- Ability to work a flexible schedule
- Call center experience
- Complaint handling
- Product sales
- Strong teamwork
- Customer focus
- Adaptability and flexibility
- Hospitality and accommodation
- Positive and professional
- Typing proficiency
References
References available upon request.
Timeline
CSR, Sales
HSN, Home Shopping Network
09.2022 - 01.2025
Level III FC Associate
Amazon
01.2020 - 03.2022
Level 1 FC Associate
Amazon
01.2013 - 01.2020
Department Manager
Walmart
01.2011 - 01.2012
Traveling Assistant
Mapco
01.2010 - 01.2011
Sponsored Team Leader
Jack in the Box
01.2006 - 01.2010
Some College (No Degree) - Nursing, English
Aquinas College
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