Lyndie Laurencin
Frostburg,MD
Summary
Well-qualified Account Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Account Manager
Total Biz Fulfillment
01.2024 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables to align with client expectations.
- Analyzed clients' needs and provided tailored solutions to enhance fulfillment processes.
- Led cross-functional teams to implement strategic initiatives for process improvement.
Routing Coordinator
Total Biz Fulfillment
05.2021 - 01.2024
- Working with clients to meet shipping and routing deadlines.
- Responsible for planning and coordinating the routing schedule for each international and domestic shipment.
- Coordinated logistics and routing for efficient delivery operations across multiple regions.
- Developed and maintained relationships with carriers to optimize shipping processes.
Guest Service Representative
Comfort Inn & Suites
01.2020 - 05.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and cancellations using property management software to optimize room occupancy.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
Warehouse Forklift Operator
WebstaurantStore
01.2018 - 03.2020
- Operated forklift to efficiently transport materials within warehouse environment.
- Implemented improvements in material handling procedures, enhancing overall efficiency.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
BBA - Business Management
Penn Foster College
03-2026
High School Diploma - undefined
Mountain Ridge
01.2017
Skills
- Microsoft Excel, Word, PowerPoint
- Google Analytics
- Communication management
- Microsoft office and docusign
- Administrative skills
Timeline
Account Manager
Total Biz Fulfillment
01.2024 - Current
Routing Coordinator
Total Biz Fulfillment
05.2021 - 01.2024
Guest Service Representative
Comfort Inn & Suites
01.2020 - 05.2021
Warehouse Forklift Operator
WebstaurantStore
01.2018 - 03.2020
High School Diploma - undefined
Mountain Ridge
BBA - Business Management
Penn Foster College
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