Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the organization's goals.
Overview
13
13
years of professional experience
Work History
Area Director of Patient Services
Senior Living Properties
08.2024 - Current
Delivered exceptional customer service by promptly addressing concerns or issues raised by clients, fostering long-lasting partnerships.
Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
Implemented strategic sales plans for expanding customer base and achieving sales targets.
Organized community outreach events to educate the public on the benefits of home health care services for various demographics including seniors, disabled individuals, and those recovering from illness or injury.
Streamlined communication between patients, families, and healthcare providers to ensure a seamless flow of information and timely updates.
Community Liaison
Solaris Healthcare
06.2022 - Current
Build and strengthen relationships with new and existing accounts to drive revenue growth.
Distribute marketing materials to existing and prospective clients to promote products and services.
Collaborate with internal teams to develop account strategy.
Attend networking events to build relationships and identify sales opportunities.
Executive Director
Elmcroft Of Lake Wellington
11.2019 - 06.2022
Overseen all operations and departments including human resource, resident care, business office, sales, culinary, housekeeping, activities, and maintenance.
Managed the budget and ensured all departments operated within given parameters.
Developed and updated policies and procedures.
Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Managed financial, operational and human resources to optimize business performance.
Sales Director
Elmroft Of Lake Wellington
03.2019 - 11.2019
Exceeded sales goals through effective time management and resource allocations.
Qualified leads, built relationships and executed sales strategies to drive new business.
Distributed marketing materials to existing and prospective clients to promote products and services.
Collaborated with internal teams to develop account strategy.
Attended networking events to build relationships and identify sales opportunities.
Business Office Manager
Electra Memorial Hospital - Home Health
01.2014 - 03.2019
Updated reports, managed accounts, and generated reports for company database.
Resolved financial discrepancies and customer billing issues with timely attention.
Maximized cash flow through optimal billing and collection processes.
Utilized company's accounting systems to review reports and prepare assessments.
Established team priorities, maintained schedules and monitored performance.
Admin Assistant/Accounts Payable and Receivable
Electra Memorial Hospital
01.2012 - 01.2014
Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
Processed daily invoices and check requests.
Handled day-to-day accounting processes to drive financial accuracy.
Maintained account accuracy by reviewing and reconciling checks daily and monthly.
Education
BBA - Business Administration
West Texas A&M University
Canyon, TX
12.2019
Skills
Operations Management
Staff Management
Human Resource Management
Time Management
Team Building
Manage multiple projects
Marketing strategy
Relationship building and retention
Effective communication
Timeline
Area Director of Patient Services
Senior Living Properties
08.2024 - Current
Community Liaison
Solaris Healthcare
06.2022 - Current
Executive Director
Elmcroft Of Lake Wellington
11.2019 - 06.2022
Sales Director
Elmroft Of Lake Wellington
03.2019 - 11.2019
Business Office Manager
Electra Memorial Hospital - Home Health
01.2014 - 03.2019
Admin Assistant/Accounts Payable and Receivable
Electra Memorial Hospital
01.2012 - 01.2014
BBA - Business Administration
West Texas A&M University
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