LYNDON BOYD
Stone Mountain,GA
Summary
Results-driven Customer Service Specialist with over 20 years of experience seeking a challenging and rewarding position in an established and growing company. Skilled in CRM software and customer service, with a proven ability to build relationships and exceed customer expectations. Looking to leverage my extensive skills in a role that allows for growth and utilizes my strong customer service abilities.
Highly professional and experienced Customer Service Specialist with a track record of success in satisfying customers, retaining business, and driving sales. Proactive in addressing customer needs and adept at presenting suitable products and services. Expertise in managing high-volume workloads and thriving in a fast-paced environment. Possesses exceptional telephone etiquette and maintains composure under pressure. Proficient in MS Office, IBM, Cloud, VoIP and Google platforms. Licensed in mounting and installing also a certified Notary Public.
Overview
17
17
years of professional experience
Work History
Tech Engineer
ADT Security
Duluth, GA
11.2023 - Current
- Set up user accounts on computers according to company policies and procedures.
- Provided technical support for users experiencing problems with their computers or other related equipment.
- Maintained records of installations, repairs, maintenance and tests performed on computer systems.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Resolved conflicts between different types of hardware and software configurations.
Medical Transporter
Verida
08.2023 - Current
- Safely transport patients to and from medical facilities, ensuring accurate scheduling and following specific instructions
- Effectively communicate with patients, their families, and medical staff to ensure a seamless transport process
- Adhere to safety protocols and regulations while driving and ensure the secure transport of patients with disabilities
- Prepared to handle minor medical emergencies and provide basic first aid while awaiting medical professionals
- Display empathy and compassion towards patients to provide a positive experience and maintain patient confidentiality
- CPR Certified
Medical Transporter
MARTA UZURV Department
07.2023 - Current
- Assist elderly and disabled individuals with navigating and boarding vehicles for transportation to appointments
- Safely store and handle assistive devices such as walkers and manual wheelchairs
- Provide excellent customer service by addressing customer needs and ensuring a comfortable and smooth transportation experience.
Auto Leasing & Sales Consultant
Hennessy Ford/Lincoln
Atlanta, GA
08.2021 - 06.2023
- Attended sales meetings and actively marketed vehicles to new and former clients
- Utilized software tools such as Eleads and CRM to manage sales leads and engage with customers
- Worked on the sales floor and lot, answering questions and providing information to potential buyers
- Conducted vehicle tours and test drives, identified customer needs through effective probing, and participated in sales training meetings
- Coordinated with the Sales Manager throughout the transaction process to ensure customer satisfaction.
Home Service Manager
AT&T
Alpharetta, GA
03.2020 - 05.2021
- Identified new sales opportunities through warm/cold calling and prospecting using CRM
- Designed and proposed customized solutions to small and mid-sized business clients to meet their communication and technology needs
- Ensured a seamless experience from sale to fulfillment, fostering relationships and networks with clients
- Conducted market analysis, monitored competitors, and identified customer needs to deliver effective solutions
- Developed strong, mutually beneficial relationships with clients and collaborated with internal teams to provide a united vision.
Customer Account Executive
Comcast
Alpharetta, GA
03.2017 - 03.2020
- Promoted and sold Comcast Xfinity products and services to new and existing customers
- Demonstrated product knowledge to ensure customer satisfaction and maximize sales opportunities
- Built rapport with customers, supporting, reassuring, and educating them throughout the sales process
- Identified customer needs through effective probing techniques and recommended suitable products and services
- Collaborated with sales teams and other groups to provide a quality customer experience
- Consistently achieved top 10-15% in revenue on the sales team.
Retail Sales Consultant
AT&T
Boston, MA
01.2008 - 01.2017
- Met sales objectives for wireless phones, services, and accessories
- Handled all administrative aspects of sales, including contracts, warranties, inventory management, and customer payments
- Maintained strong knowledge of new products, pricing plans, promotions, and service features
- Handled service inquiries from customers and provided market feedback to Store Manager
- Recognized as 12th Best Representative in the Nation in 2012.
Education
Finance and Accounting
ASHFORD UNIVERSITY
KATHERINE GIBBS BUSINESS SCHOOL, WENTWORTH INSTITUTE
Skills
- Product Development
- Process Improvement
- Goal Setting
- Training and Development
- System Troubleshooting
- Worksite Preparation
- Equipment Operation
- Performance Coaching
- Employee Scheduling
- Customer Service
- Team Leadership
- Computer Skills
- Documentation and Reporting
- Needs Assessment
- Team Development
- Customer Relationship Management
- MS Office
- Negotiation and Conflict Resolution
- Documentation and Reporting
- Negotiation Strengths
- Sales Closing
- Goal-Oriented
- Competitive
- Credit History Analysis
- Business Needs Assessment
- Sales Targeting
- Time Management
- Google Adwords
- Sales Territory Growth
Timeline
Tech Engineer
ADT Security
11.2023 - Current
Medical Transporter
Verida
08.2023 - Current
Medical Transporter
MARTA UZURV Department
07.2023 - Current
Auto Leasing & Sales Consultant
Hennessy Ford/Lincoln
08.2021 - 06.2023
Home Service Manager
AT&T
03.2020 - 05.2021
Customer Account Executive
Comcast
03.2017 - 03.2020
Retail Sales Consultant
AT&T
01.2008 - 01.2017
Finance and Accounting
ASHFORD UNIVERSITY
KATHERINE GIBBS BUSINESS SCHOOL, WENTWORTH INSTITUTE