Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lyndon Brown

Silver Spring,MD

Summary

Proven professional with a history of enhancing customer satisfaction and streamlining operations. At LifeStarresponse, leveraged GPS and route planning expertise alongside exceptional customer service skills to ensure timely deliveries and foster client trust. Achieved an impeccable driving record, underscoring commitment to safety and reliability. Demonstrated flexibility and problem-solving abilities across roles, significantly contributing to team success and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Driver

LifeStarresponse
08.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

Sales Associate

Home Depot
11.2020 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Trash Collector

Ecology Services
01.2020 - 09.2020
  • Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
  • Used hand signals to communicate with other workers or drivers.
  • Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
  • Contributed to a positive company culture by maintaining a strong work ethic and supportive attitude among coworkers.
  • Worked closely with supervisors to ensure accurate reporting of completed tasks, hours worked, and any incidents or accidents that occurred during shifts.
  • Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.

Restaurant Waiter

TGI Fridays
02.2020 - 03.2020

Education

GED - Mathematics, English

Montgomery College East County
Silver Spring, MD

Skills

  • Time management
  • Valid Driver's license
  • Clean driving record
  • Customer service
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • GPS and route planning
  • Punctuality
  • Flexible schedule

Certification

I have CPR, conceal carry licenses and training to dispute issues an problems

Additional Information

I like to observe and had an open mind interest in learning new stuff an task to achieve

Timeline

Driver

LifeStarresponse
08.2022 - Current

Sales Associate

Home Depot
11.2020 - 08.2022

Restaurant Waiter

TGI Fridays
02.2020 - 03.2020

Trash Collector

Ecology Services
01.2020 - 09.2020

GED - Mathematics, English

Montgomery College East County
Lyndon Brown