Lyndon McCray
Columbia,SC
Summary
I am looking for an opportunity with an organization that promotes growth, as well as substance, participation, and wealth creation. Would describe myself as a detail-oriented individual, who is driven to success. I'm also well organized and an effective communicator with finessed interpersonal skills. In addition, I've made an impact on those I've crossed with strong ethical values, integrity promoting professionalism, and respect.
My organizational skills that I have developed over the past years have allowed me to take on many tasks on a daily basis. My strong willingness to learn coupled with my desire to succeed makes every task an opportunity to improve.
Overview
6
6
years of professional experience
Work History
Loan Officer Assistant / Office Manager
Quick Credit
01.2021 - Current
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
- Fostered positive relationships with clients, ensuring smooth and supportive loan application experience.
- Supported loan approval rates with comprehensive preliminary assessments of applicants' financial backgrounds.
Lead Key Holder/Sales Lead Keyholder
Dollar General Store
03.2022 - 01.2023
- Championed company culture by embodying the core values and serving as a role model to fellow employees.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
- Spearheaded weekly team meetings focused on reviewing performance metrics, setting goals and addressing any concerns or areas for improvement.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Customer Service Representative
Republic Finance
03.2020 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier/Grocery Stocker
Dollar Tree Stores
09.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Consistently lifted materials weighing as much as 70 pounds.
Education
MBA - Business Administration
Allen University
Columbia, SC08.2025
Bachelor of Science - Business Banking And Finance
Allen University
Columbia, SC04.2016
Skills
- Licensed Loan Officer
- Loan Officer training
- Computer proficiency
- Multi-tasking ability
- Debt and credit management
- Customer service-focused
- Cash Handling
- Loan Origination
- Documentation Review
- Teamwork and Collaboration
- Problem-Solving
- Reliable
- Friendly
- Detail-oriented
Skills
Cold Calling, Lead Follow up, Data entry, Faxing, Filing, Financial Loan Processing, Mailings, Excel, Microsoft Office, Power Point, , Mulit-line phone system
Timeline
Lead Key Holder/Sales Lead Keyholder
Dollar General Store
03.2022 - 01.2023
Loan Officer Assistant / Office Manager
Quick Credit
01.2021 - Current
Customer Service Representative
Republic Finance
03.2020 - 12.2020
Cashier/Grocery Stocker
Dollar Tree Stores
09.2018 - 08.2020
MBA - Business Administration
Allen University
Bachelor of Science - Business Banking And Finance
Allen University
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