Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Lyndon Miller

Lyndon Miller

Woodbridge,VA

Summary

Dynamic and detail-oriented banking professional with a solid background in financial analysis, risk management and client relations. Demonstrated expertise in optimizing operational efficiency and ensuring compliance with industry regulations. Proven track record in driving customer satisfaction. Seeking to contribute comprehensive banking experience in a challenging role to enhance organization success.

Overview

13
13
years of professional experience

Work History

Branch Operations Specialist

John Marshall Bank
05.2017 - Current
  • Assisted in providing branch staff with approvals for wires, debit card limit increases, Cashier's check and other daily branch transactions.
  • Monitored branch work for completion and compliance.
  • Trained new hires on customer service policies and procedures.
  • Identified and reported audit issues.
  • Documented recommendations to improve internal controls.
  • Recommended new methods to improve internal controls and operating efficiency.
  • Investigated discrepancies discovered during auditing process.
  • Coordinated with external auditors and documented process reviews.

Customer Service Representative

John Marshall Bank
07.2015 - 05.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Answered inquiries regarding checking and savings accounts and other related products.

Senior Branch Account Executive II

OneMain Financial - Citigroup Inc.
02.2014 - 07.2015
  • Drove sales by following up with leads and new customers through outbound calls
  • Contacted prospective customers to present service options and explain details
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Counseled debtors on payment options and arranged installment agreements
  • Used skip tracing and other techniques to locate debtors.

Head Teller

Citi
04.2011 - 02.2014
  • Ranked 1st in 2013 in client sanctification on Gallop survey amongst 48 other tellers in the district
  • Counted, verified and handled bank deposits and armored car transactions
  • Answered inquiries regarding checking and savings accounts and other related products
  • Maintained friendly and professional customer interactions
  • Executed wire transfers, stop payments and account transfers
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.

Education

No Degree - Economics

SUNY Buffalo State
Buffalo, NY

Skills

  • Records organization and review
  • Project Management
  • Relationship building and management
  • Reporting familiarity
  • Policies and procedures
  • Staff Training and Development

Accomplishments

Nationally Qualified Bodybuilder with the NPC Organization.

Personal Information

Title: Branch Operations Specialist

Timeline

Branch Operations Specialist

John Marshall Bank
05.2017 - Current

Customer Service Representative

John Marshall Bank
07.2015 - 05.2017

Senior Branch Account Executive II

OneMain Financial - Citigroup Inc.
02.2014 - 07.2015

Head Teller

Citi
04.2011 - 02.2014

No Degree - Economics

SUNY Buffalo State

Similar Profiles

CREATE PROFILE
Lyndon Miller