Lyndon Sill
Petersburg,IL
Summary
Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
President
Self-employeed
Petersburg, IL
02.2016 - Current
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Ensured compliance with all applicable laws related to nonprofit organizations.
Superintendent
Eggizzi Electric
Springfield, IL
04.2017 - 02.2018
- Reviewed project proposals, estimates, schedules and contracts related to the project.
- Adhered strictly to company policies and procedures while overseeing operations at the site.
- Communicated effectively with clients regarding project status updates, budgeting concerns and timeline adjustments.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Initiated projects aimed at improving customer service standards across departments.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
Electrical Foreman
Bodine Electric Company
Decatur, IL
05.2008 - 05.2017
- Trained apprentices on the proper use of tools, techniques, safety procedures, and blueprint reading.
- Implemented cost-saving measures while ensuring compliance with safety regulations.
- Provided technical guidance to electricians regarding complex wiring diagrams or schematics.
Supervisor
Ameren Illinois
Decatur, IL
03.1997 - 05.2008
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Directed and supervised team of 15 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Supervisor of Distribution Operations
UPS
Quincy, Illinois
03.1995 - 03.1997
- Implemented new technologies for tracking shipments such as radio frequency identification systems.
- Reviewed supply chain strategies regularly for improvement opportunities focusing on cost savings initiatives.
- Coordinated with other departments to ensure timely delivery of goods to customers.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Managed financial budgets related to transportation costs ensuring accuracy in recordkeeping practices.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Directed the maintenance and repair of all distribution equipment to ensure safe operations.
- Performed root cause analysis after incidents or accidents occurred within the warehouse environment.
- Created monthly performance reports to track departmental progress towards goals and objectives.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Conducted regular meetings with internal stakeholders to discuss operational updates.
- Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
- Developed and implemented safety procedures for employees handling materials in the warehouse.
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
- Monitored inventory control to align ordering processes with demand plans.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Strengthened operational efficiencies and traceability.
- Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Developed and implemented plans for storage and distribution activities emphasizing technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
- Drove client retention by delivering exceptional customer service.
- Reduced process lags and effectively managed associates to ensure optimal productivity.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Training Supervisor
UPS
Decatur, IL
03.1993 - 03.1995
- Advised managers on how best to utilize available resources when creating effective learning experiences.
- Assisted with onboarding process by providing orientation materials to new hires.
- Created detailed reports outlining progress of each employee's development.
- Facilitated group discussions among participants during workshops or seminars.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
- Reviewed course evaluations from trainees in order to make improvements accordingly.
- Monitored compliance with all safety regulations during training sessions.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Assisted in designing course curriculums that met organizational objectives while adhering to industry standards.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Organized team-building activities to motivate staff members and improve morale.
- Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
- Instructed trainees on proper use of office equipment and software applications.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Evaluated and communicated trainee participation and performance in reports to management.
- Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Delivery Driver Supervisor
UPS
Decatur, IL
03.1991 - 03.1993
- Provided guidance to staff members who are struggling with certain tasks or responsibilities related to their job duties.
- Communicated regularly with customers regarding their orders, including order status updates, arrival times and any additional services needed.
- Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.
- Monitored driver's compliance with safety regulations and traffic laws when driving company vehicles.
- Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
- Collaborated with upper management teams in order to develop long-term plans for improving customer satisfaction levels.
- Maintained records of employee hours worked, miles driven, fuel consumption and other relevant information regarding deliveries.
- Created reports detailing the number of deliveries made each day as well as any delays experienced due to weather conditions or traffic congestion.
- Performed periodic inspections of delivery vehicles to ensure they meet safety requirements before being dispatched each day.
- Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
- Organized routes for drivers based on customer demand and availability of resources like trucks and personnel.
- Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.
- Resolved conflicts between customers or vendors arising from late deliveries or incorrect orders delivered.
- Implemented new technologies such as GPS tracking systems into existing delivery processes in order to increase efficiency.
- Identified opportunities for process improvements within the department by analyzing data collected from previous deliveries.
- Investigated any reported accidents or incidents involving company vehicles or personnel while on duty.
- Developed strategies to improve operational efficiency by reducing costs and increasing productivity.
- Assisted in resolving customer complaints related to product quality or delivery issues.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled merchandise in accordance with product handling standards.
- Utilized street maps to plan and determine most efficient routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Richland Community College
Decatur, IL05-1985
Skills
- Product Development
- Operations Oversight
- Employee Relations
- Change Management
- Financial Management
- Risk Mitigation
- Cost Control
- Business Planning
- Program Oversight
Affiliations
- Fishing
- Hunting
- golf
Accomplishments
- Bestsafety supervisor
Certification
- Journeyman Electrician
Timeline
Superintendent
Eggizzi Electric
04.2017 - 02.2018
President
Self-employeed
02.2016 - Current
Electrical Foreman
Bodine Electric Company
05.2008 - 05.2017
Supervisor
Ameren Illinois
03.1997 - 05.2008
Supervisor of Distribution Operations
UPS
03.1995 - 03.1997
Training Supervisor
UPS
03.1993 - 03.1995
Delivery Driver Supervisor
UPS
03.1991 - 03.1993
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Richland Community College