Lyndon Adanich

- Enhanced profitability and reduced overall debt within my portfolio

- Conducted comprehensive training sessions for community managers, assistant community managers, and leasing agents, focusing on company-specific policies related to screening and qualifications of new applicants.

- Managed the approval process for 11 apartment communities situated in the Chicago area, Tennessee, and Minnesota.

- Proactively contributed to policy enhancements by providing constructive feedback and recommendations

- Oversaw a portfolio of four properties in the Evanston area, maintaining zero delinquency across three properties.
- During peak season, I played a key role in arranging and overseeing the efficient execution of 30 scheduled move-ins in a single day.
- Authorized transfers, conducted scheduled inspections, processed invoices, and executed lease renewals to ensure seamless property management.
- Managed the full spectrum of leasing activities, including appointment scheduling, apartment showings, resident certifications, and consistently maintained a high occupancy percentage
- Directed the supervision of all maintenance staff, ensuring timely completion of maintenance projects and service requests.

- Successfully leased apartments in a high-rise complex of 1,100+ units, expertly connecting prospective residents with tailored living solutions.
- Increased occupancy rates from 90% to 95%, while being the top leasing agent driving in the top leases.
- Proactively addressed tenant complaints, ensuring a positive resident experience and maintaining high satisfaction within the community.

- Organized resident contests and managed diverse social media platforms, resulting in a significant boost in leasing traffic through targeted campaigns and exclusive promotions.
- Drove B2B sales in marketing and advertising for Bristol Club Apartments and producing partnerships with key local businesses.
- Processed building service requests with precision, ensuring updated tenant information, researching invoices, and addressing complaints, leading to enhanced operational efficiency and client satisfaction.
- Coordinated apartment make-ready process, proficiently leasing to prospective residents and managing the sales process from start to finish.

- Greeting and touring prospective residents throughout the properties

- Qualifying prospective residents and closing the sale by obtaining a rental application and a deposit

- Showing apartment units and answering prospective residents' questions about pricing

- Preparing leasing agreements, verifying applications and following up on applications including resident screenings

- Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity.

- Expertly guided guests worldwide through Marriott bookings, upselling premium accommodations for an enhanced stay.
- Ensured exceptional customer satisfaction by addressing inquiries, personalizing bookings, and optimizing upsell opportunities.
- Managed reservations with precision, maximizing upselling potential through efficient handling of bookings, cancellations, and modifications.
- Orchestrated enticing group rates and curated exclusive experiences for weddings and groups, contributing to upsell success.
- Proactively promoted premium room upgrades and packages, consistently elevating guest experiences and driving sales growth.