LYNDORA WILLIAMS
Forest Hill,MD
Summary
Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Compassionate access specialist recognized for productivity and efficiency in task completion. Specialize in patient advocacy, conflict resolution, and healthcare administration. Excel in communication, empathy, and problem-solving to enhance patient satisfaction, and support team effectiveness.
Overview
7
7
years of professional experience
Work History
Access Specialist 2
Medstar Medical Group
Nottingham, MD
10.2023 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Assisted with scheduling appointments, pre-registration activities, and verifying demographics and insurance information.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Responded to patient concerns and inquiries professionally and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained policies, procedures and services to patients.
- Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
Pharmacy Technician
University Of Maryland Upper Chesapeake Health
Bel Air, MD
12.2022 - 03.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Entered and processed patients' prescriptions into internal system
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Counted and labeled prescriptions with correct item and quantity
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
Pharmacy Technician
CVS Pharmacy
Bel Air, MD
03.2020 - 03.2024
- Accurately prepare and distribute patient medications;
- Perform calculations;
- Collect accurate patient information;
- Process third party billing claims and assist with prior authorization completion;
- Work directly with patients to obtain medication histories and reconciliation;
- Assist in the management of investigational drug studies;
- Use technology to help maintain accurate patient records, medication inventory, and orders, and;
- Ensure compliance with regulatory requirements
Student Crew
Harford Community College
Bel Air, MD
09.2018 - 05.2020
- APGFCU Arena, Events, and Conferencing, Arena Set-up/Tear-down – Crew members assist in preparing for events and event turnover at the College's APGFCU Arena
- Tasks include, but are not limited to, setting up and removing folding chairs and tables; extending and retracting bleachers; setting up and breaking down signage, pipe & drape, and stanchions; moving small equipment and supplies; preparing green room spaces; and performing other duties as assigned
- This position requires the ability to lift and carry up to 50 lbs., walk up and down bleachers, and stand for long periods
- Arena Front-of-House – Assist arena personnel with crowd management to assure compliance with fire regulations and guest safety
Front Desk Associate
Planet Fitness
Forest Hill, MD
05.2018 - 02.2020
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
- Resolve member concerns and escalate to a Manager as needed
- Answer phones in a friendly manner and assist callers with their inquiries
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships
- Perform prospective member calls and tours; assessing their membership needs
- Execute retail transactions with accuracy and drive sales goals
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities
- This includes communal spaces as well as your assigned area
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Education
Bachelors - Healthcare Administration
Capella University
Minneapolis, MNAssociates - general studies
Harford Community College
Air, MDSkills
- Epic Systems
- problem-solving
- Critical Thinking
- Communication Skills
- Organization Skills
- Analytic reasoning
- Processing payments
- Confidentiality and HIPAA
- Data analysis
- Team collaboration
- Answering customer questions
- Quality Assurance
- Adhering to healthcare regulations and legal standards
Accomplishments
- A part of the National Society of Leadership and Success.
- Dean's List in 2019.
Timeline
Access Specialist 2
Medstar Medical Group
10.2023 - Current
Pharmacy Technician
University Of Maryland Upper Chesapeake Health
12.2022 - 03.2024
Pharmacy Technician
CVS Pharmacy
03.2020 - 03.2024
Student Crew
Harford Community College
09.2018 - 05.2020
Front Desk Associate
Planet Fitness
05.2018 - 02.2020
Bachelors - Healthcare Administration
Capella University
Associates - general studies
Harford Community College
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