Qualified and committed Field Academy Coach offering 10 years of experience in education and specialized knowledge in the Fresh areas as well as Consumables and Backroom Inventory Management. Demonstrated history of building positive rapport with students and achieving identifiable results. Collaborative personnel dedicated to fostering partnerships with organizations and faculty to further assist associates through development and training through world class learning experiences.
Coordinate and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, and identifying and communicating goals and objectives.
Provide supervision and development opportunities for associates by hiring, training, mentoring, and recognizing their achievements.
Deliver training to facility-level associates through various modalities, implement and support training for specialty and change initiatives, and conduct facilitation audits.
Ensure compliance with company policies and procedures, support the company mission, and provide direction and guidance on applying these in executing business processes and practices.
Conduct visits within facilities to ensure classroom learnings are translating to expected performance, provide weekly leadership feedback, and coordinate with facility and facility leadership.
Participate in content development and review, conduct assessment reviews, and support the adoption of structure and change initiatives.
Use appropriate judgment, manage execution and results, plan and pursue team-based improvement, increase commitment, manage ethics and compliance, and supervise associates.
* Adapt to changing work demands, serve the customer/member, and demonstrate the highest standards of integrity and ethics in work situations.
Led and developed teams by teaching, training, and actively listening to associates, providing feedback, and communicating effectively with all levels of associates.
Modeled exceptional customer service standards by following the Process Guides, managing customer service initiatives, and ensuring customer needs are resolved.
Drove financial performance and sales by reviewing P&L statements, managing expenses, and developing action plans to achieve sales and profit goals.
Provided supervision and development opportunities for hourly associates by hiring, training, mentoring, and setting clear expectations.
Ensured compliance with company policies and procedures and supports the company's mission, values, and standards of ethics and integrity.
Created operational plans, prioritized tasks, and delegated responsibilities.
Achieved sales and profit goals, managed budgets, and forecasted sales.
Led associates, provided feedback, and recognized accomplishments
Ensured friendly, helpful service to customers.
Participated in company-sponsored programs and events.
Ensured safety compliance.
Complied with company standards and procedures when handling merchandise.
Ensured appropriate cash controls at the Frontend and outlying areas of the business.
Maintained a clean and organized Produce, Deli, Bakery and Meat department: This included stocking shelves, rotating products, and removing any expired or damaged items.
Inspected Produce, Bakery, Deli and Meat departments for quality and freshness: I was responsible for checking the quality of all produce items, including fruits and vegetables, to ensure they meet our high standards for freshness and quality as well as ensuring the production items in Deli and Bakery were fresh and ready for customers.
Provided excellent customer service: As a Fresh Coach, I was the go-to person for customers and associates looking for assistance with produce-related questions. I provided exceptional customer service by being knowledgeable, friendly, and approachable.
Adhered to food safety standards: I was responsible for ensuring that all produce items were stored, displayed, and handled in accordance with Walmart's food safety standards.
Participated in inventory management: I helped manage inventory levels, including receiving and unloading Fresh, Frozen/Dairy/Deli shipments, and maintained accurate inventory records.
Collaborated with other team members: As a Fresh Coach, I worked closely with other associates in the produce department to ensure that all tasks were completed efficiently and effectively.
Maintained a strong knowledge of produce products and trends: I stayed up-to-date on the latest produce products and trends to provide customers with the best possible shopping experience.
Assisted with scheduling and staffing the department, including training and developing other associates.
Mentored and coached associates to improve their skills and performance.
Monitored and maintained inventory levels and ordering supplies as needed.
Assisted with the preparation and display of deli items, including meats, cheeses, and other prepared foods.
Ensured that all food safety and sanitation procedures are being followed.
Handled customer complaints and resolved issues in a professional and courteous manner.
Maintained a clean and organized work area, including the deli counter, shelves, and floors.
Prepared and assembled deli items according to customer requests and Walmart standards.
Sliced meats, cheeses, and other ingredients to prepare sandwiches and wraps.
Maintained proper food handling and sanitation procedures
Restocked shelves and displays with deli items.
Assisted customers with questions and requests using the 10 foot rule.
Maintained a clean and organized work area, including the deli counter, shelves, and floors.
Assisted with scheduling and staffing the department, including training and developing other associates.
Mentored and coached associates to improve their skills and performance.
Monitored and maintained inventory levels and ordering supplies as needed.
Assisted with the preparation and display of deli items, including meats, cheeses, and other prepared foods.
Ensured that all food safety and sanitation procedures were being followed.
Handled customer complaints and resolving issues in a professional and courteous manner.
Assisted with the management of cash handling and register operations.
Maintained a clean and organized work area, including the deli counter, shelves, and floors.
Prepared and assembled deli items according to customer requests and Walmart standards.
Sliced meats, cheeses, and other ingredients to prepare sandwiches and wraps.
Maintained proper food handling and sanitation procedures
Restocked shelves and displays with deli items.
Assisted customers with questions and requests by using the 10 foot rule.
Maintained a clean and organized work area, including the deli counter, shelves, and floors.
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