Lyndsay Atherton

The Administrative Support Supervisor/Facilities Project Coordinator is responsible for providing executive-level administrative support, to include calendar management, assistance with day-to-day operations and the drafting of department-wide correspondence on behalf of the Chief’s Office. This position requires the consistent utilization of high-level critical thinking skills while maintaining strict confidentiality, and is responsible for the coordination of executive-level events and the oversight of a variety of complex projects. Relevant skills include:

• Scheduling and Operations: Collaborated with partners, leadership, and executive staff to coordinate multiple events, to include the use of digital platforms such as Zoom and Teams. Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Created and distributed agendas for meetings and conference calls as part of meeting preparation. Coordinated facilities projects to limit impact to internal workflow.
• Facilities and Project Management: Managed a variety of complex projects, to include the inventory of a variety of items, the fundraising and coordination of an annual $30,000.00 event on behalf of the department, and the oversight of building maintenance and facilities-related renovation and projects totaling up to 1 million dollars. This includes coordination with vendors, scheduling, and correspondence within the department and with our external partners to streamline results while minimizing impact to workflow. Performed site walks with vendors and obtained additional quotes to ensure product met quality and cost standards.
• Community Engagement and Collaboration: Gathered and disseminated actionable data to assist in community events with leadership from City Council, the Rotary Club, Glendale Fire Department, various community outreach programs, and the district Superintendent of local education facilities. Served as the administrator for the West Valley Chief's Association, which includes police chiefs from 8 surrounding law enforcement agencies and a variety of regional leaders.
• Communication: Contributed, both verbally and in writing, to the highest level of compassionate customer service as a representative of the Chief's Office. Drafted and organized custom documents and correspondence on behalf of the Chief’s Office, the West Valley Chief’s Association, and the Glendale Police Department’s Excellence Committee. Track and complete requests for information from internal and external partners/citizens in the Glendale One ticket system.
• Research and Analysis: Gathered information regarding standard practice in order to develop and implement strategies to streamline office procedure. Directed automation of office procedures such as correspondence management, recordkeeping and online communications. Conducted research on pertinent topics and presented results to executive-level staff members and department leadership.
• Software: Utilized various software programs, including Microsoft 365, NEOGOV, Adobe Acrobat, Lucity, Outlook, SmartSheet and Excel.
• Leadership Development: Supervised two management assistant-level positions that provide direct administrative support to three (3) Assistant Chief level positions as well as one (1) Commander level position, the Real Time Crime Center, and the Professional Standards Unit. Provided direction, implemented individual goal-setting, and streamlined administrative processes in order to increase team capacity and the level of service provided.

A Police Personnel Specialist is responsible for leading the talent acquisition activities for the Glendale Police Department, is the initial point of contact for internal/external applicants, and is a professional level resource for all recruitments and performance-based assignment processes. Relevant skills include:

• Scheduling and Operations: Collaborated with partners, leadership, and managers to coordinate multiple events and interview processes. Worked to ensure that hiring efforts supported their needs while maintaining a high level of confidentiality.
• Communication: both verbally and in writing, to prepare a variety of documents, including custom reports on recruitment activities, demographic analysis, hiring statistics, and related ad-hoc reports for program responsibilities. Ensured effective communication with applicants and leadership, answering all questions in a timely manner.
• Research and Analysis: gathered data related to people metrics, cost estimates and other expenditures to facilitate informed decision-making by department leadership. Maintained department charts that tracked eligibility for internal assignments and civilian positions.
• Project Management: Maintained records and built timelines for a variety of processes, scheduled appropriate personnel, performed complex administrative duties related to talent acquisition, and disseminated pertinent updates to Police Department personnel.
• Software: utilized various software programs, including Microsoft 365, NEOGOV, Access, Adobe Acrobat, and Government Jobs.
• Leadership Development: Supervised interns assigned to Personnel Management, provide mentorship, training, and coaching to Police Explorers, GPD Volunteers, and GPD Interns to assist in their career development. Created and presented educational content regarding the hiring process within the classroom setting.

A Communications Specialist is responsible for answering incoming telephone lines, such as 9-1-1 emergency, non-emergency lines, and TDD lines for the hearing impaired, as well as dispatching calls to police units on the various channels and entering appropriate information into computer aided dispatching systems. Relevant skills include:

• Time Management: Prioritized calls and tasks during critical incidents; maintained status and situational awareness.
• Software: Utilized a wide variety of computer systems to include JWI, RMS, CAD, Motorola Systems, Positron, Vesta 911, ShotSpotter, and RapidSOS.
• Administrative Management: Entered pertinent information into national systems, performed validation audits, administrative support, and other administrative and computerized work.
• Customer Service: Managed crisis communication situations, protecting the department's reputation and minimizing negative impact on stakeholders. Effectively provided information on the scope of police action, and actively connected the public with available resources.
• Community Engagement: Provided public safety resources to a variety of commercial, healthcare, education, and municipal partners.