Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
AdministrativeAssistant
Lyndsay Bower

Lyndsay Bower

Dickerson

Summary


Dynamic professional with strong background in leadership, professional coaching, mentoring, and team collaboration. Known for strategic problem-solving, effective communication, and adaptability in dynamic environments. Proven ability to drive projects to successful completion, ensuring high standards and impactful results. Strong problem solver and effective communicator, fostering collaboration to achieve high-quality results and continuous improvement in healthcare settings. Skilled in project management, client relationship building, team coordination, and delivering consistent performance under pressure.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Associate

Booz Allen
08.2012 - Current
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.

Quality Improvement Coordinator

Adventist Healthcare Shady Grove Hospital
07.2010 - 08.2012
  • Developed quality improvement plans, policies and operational guidelines.
  • Documented and reported issues with compliance, standards of care, and quality assurance requirements.
  • Created and implemented effective care plans.
  • Evaluated competency of clinical staff, documenting performance, and recommending improvements.
  • Assessed ongoing operations against standards.
  • Implemented robust root cause analysis methodologies to address recurring issues, minimizing future occurrences effectively.
  • Ensured compliance with industry regulations through meticulous documentation and recordkeeping.
  • Conducted comprehensive audits to identify areas of opportunity and implement corrective actions for continuous improvement.
  • Evaluated the effectiveness of implemented quality improvement initiatives, adjusting strategies as necessary to ensure sustainable progress.
  • Enhanced organizational efficiency by streamlining quality improvement initiatives and projects.
  • Managed multiple quality improvement projects simultaneously, ensuring timely completion within budget constraints.
  • Established a culture of continuous improvement, fostering proactive problem-solving among team members.

Clinical Coordinator

Washington Adventist Hospital School of Radiograph
11.2001 - 07.2010
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Implemented new policies and educated staff on changes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
  • Devised and implemented clinical protocols to ensure high-quality patient care.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
  • Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
  • Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Enhanced team performance by conducting regular performance reviews and providing targeted feedback and training.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.

Education

Bachelor of Arts - Healthcare Administration

Ottawa University
Ottawa, KS
09-2009

Skills

  • Operations management
  • Employee supervision
  • Client relationship management
  • Staff training
  • File maintenance
  • Cross-functional team coordination
  • Audit preparation
  • Report writing
  • Documentation and recordkeeping
  • Strong problem solver
  • Meeting planning
  • Administrative support
  • Professional and mature
  • Logistical planning
  • Calendar management
  • Project planning
  • Excel spreadsheets
  • Business administration
  • Proofreading
  • Business writing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Time management
  • Multitasking
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making

Accomplishments

  • Two-time Booz Allen "Living Our Values" Gold Awards for Commitment to Excellence and Outstanding Client Delivery
  • Two-time recipient of client generated "On the Spot" recognition awards for outstanding performance and leadership of organizational mission
  • Co-authored patient safety article outlining military healthcare implementation of the Partnership for Patients safety initiative published in a military health magazine

Certification

  • Institute for Healthcare Improvement Basic Patient Safety and Quality Improvement Certification (2016)
  • TeamSTEPPS Master Trainer Certification (2010)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leavePaid time offWork from home option401k match

Timeline

Lead Associate

Booz Allen
08.2012 - Current

Quality Improvement Coordinator

Adventist Healthcare Shady Grove Hospital
07.2010 - 08.2012

Clinical Coordinator

Washington Adventist Hospital School of Radiograph
11.2001 - 07.2010

Bachelor of Arts - Healthcare Administration

Ottawa University

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