Lyndsay Henderson

• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Controlled finances to lower costs and keep business operating within budget.
• Managed company payroll, ensuring timely and accurate payment to all employees.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Compliance Analyst (2015-2017)

• Assisted investigation and risk management teams with fraud investigations and risk identification.
• Identified and resolved problems through root cause analysis and research.
• Update and maintain complete and accurate compliance logs and files.
• Performs audits or reviews as requested by management or as potential issues are identified.
• Coordinating with management to support and assist with ongoing improvement activities.
• Assist team members with research and assigned tasks and work with related departments as needed.

Internal Sales Assistant (2011-2015)

• Work closely with the, Account Manager, Direct Market, and General Agencies providing sales support to help maximize and increase paid annual premium and increase placement ratio.
• Structured an on-going, monthly analysis for several Direct Market agencies to determine the disposition of the pending inventory.
• Conduct training to agents on products, marketing, illustrations, and processing.
• Research and resolve escalated and complex service issues for our agents and agencies, working closely with internal partners to resolve these issues.
• Proactively analyze business trends and metrics to identify areas of concern and suggest improvements.
• Increased sales by building strong customer relationships and providing excellent service.

New Business Team Lead (2009-2011)

• Worked closely with marketing partners and the general agencies to ensure processing expectations were met by the team.
• Participated in cross-functional team-building activities.
• Improved team performance by implementing effective coaching strategies and setting clear goals.
• Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures.

New Business Processor (2007-2009)

• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Provided outstanding customer service by promptly addressing inquiries and resolving issues.
• Entered data into computer tracking system and filed paperwork according to procedures.
• Reduced errors with meticulous attention to detail and thorough review of documentation.

• Delivered exceptional service to guests, from the beginning to the end of the dining experience
• Provided food and wine pairings, along with detailed descriptions of chef specials to guests
• Successfully trained new employees on the diverse food and wine menu and point of sale operating system.