Lyndsay June Harper
Knoxville,TN
Summary
Loan Servicing Professional with over 3 years of experience, pursuing the role of Consumer Loan Servicing Supervisor. Proven track record in enhancing team efficiency and ensuring compliance accuracy through strategic servicing initiatives and effective staff mentoring. Committed to leveraging extensive industry knowledge to drive operational excellence while fostering a collaborative work environment. Eager to contribute to organizational success by implementing best practices that elevate consumer loan servicing standards.
Overview
12
12
years of professional experience
Work History
Loan Origination Support Specialist
ORNL Federal Credit Union
09.2022 - Current
- Analysis and adjustments of consumer loan portfolio to optimize accuracy. Mentored team members and colleagues on error identification and resolution strategies. Foster a culture of continuous improvement through coaching and support.
- Maintain comprehensive spreadsheets to track and report critical and non-critical errors, ensuring timely updates for management review.
- Fulfilled various tasks assigned to support team objectives.
- Collected missing and corrected documentation from members and loan officers. Assisted in making necessary adjustments to ensure accurate loan setup in core system.
Floater Financial Service Officer (FSO)
ORNL Federal Credit Union
04.2021 - 09.2022
- Facilitated staffing support by traveling to multiple branches during periods of staff shortages.
- Assisted in processing loan applications and gathering necessary documentation. Supported clients in understanding loan options and requirements. Collaborated with team members to streamline loan origination processes.
- Oversaw compliance by ensuring accuracy and completeness of all loan documentation for processing.
Teller and FSO Mentor
ORNL Federal Credit Union
12.2020 - 08.2022
- Executed training curriculum for tellers and financial loan officers to enhance operational efficiency.
- Provided comprehensive guidance to new hires to enhance proficiency in credit union processing systems.
- Generated detailed bi-weekly reports on development progress for training department and onboarding of new hires.
Floater Teller
ORNL Federal Credit Union
10.2020 - 04.2021
- Facilitated staffing solutions by traveling to multiple branches during periods of staff shortages.
Vault Custodian
ORNL Federal Credit Union
03.2019 - 10.2020
- Oversaw refilling and balancing of cash in ATM and ITM machines to maintain operational efficiency at branch location.
- Facilitated general ledger transactions to support effective accounting and cash management processes.
- Executed cash preparation processes for transit, enhancing vault operational reliability.
Teller
ORNL Federal Credit Union
06.2018 - 03.2019
- Executed transaction processing by accurately managing deposits, withdrawals, loan payments, and money orders.
- Addressed customer inquiries with urgency, delivering accurate information on account balances, fees, and interest rates.
- Assessed customer needs and recommended appropriate banking products, including loans, credit cards, and certificates of deposit.
- Ensured compliance with credit union policies by strictly adhering to Regulation CC, Currency Transaction Reports, and Suspicious Activity Reports as applicable.
Property Manager
Volunteer Storage and Moving-Loudon
10.2015 - 05.2018
- Oversaw accounting and billing processes for all property transactions.
- Executed public storage auctions in compliance with Tennessee state lien laws.
- Updated all company operations manuals with the current policies and procedures
- Generate monthly reports showing monthly income and balancing of all transactions.
- Deposit checks directly into the company account using the banks remote deposit scanner
- Arrange auto-billing transactions in the terminal server
- Collect rent from current and past-due tenants
- Manage 135 storage units and property maintenance
- Train new employees on company and regulatory policies and procedures
- Executed local marketing strategies to enhance community engagement and drive business growth.
- Streamlined operations manuals and filing system to enhance organizational efficiency.
Customer Support Specialist
Accenture (Marriott Business Services)
Knoxville, TN
05.2014 - 10.2014
- Managed payment adjustments and sent copies of bills to guests
- Screened calls and transferred guests to the appropriate department
- Managed after stay guest accounting for multiple hotels
Education
High School Diploma -
Gibbs High School
Knoxville, TN05-2006
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Recordkeeping skills
- Problem-solving
- Attention to detail
Timeline
Loan Origination Support Specialist
ORNL Federal Credit Union
09.2022 - Current
Floater Financial Service Officer (FSO)
ORNL Federal Credit Union
04.2021 - 09.2022
Teller and FSO Mentor
ORNL Federal Credit Union
12.2020 - 08.2022
Floater Teller
ORNL Federal Credit Union
10.2020 - 04.2021
Vault Custodian
ORNL Federal Credit Union
03.2019 - 10.2020
Teller
ORNL Federal Credit Union
06.2018 - 03.2019
Property Manager
Volunteer Storage and Moving-Loudon
10.2015 - 05.2018
Customer Support Specialist
Accenture (Marriott Business Services)
05.2014 - 10.2014
High School Diploma -
Gibbs High School