Experienced Operations Director proficient in managing day to day operations with exceptional team supervision, attention to detail and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes by implementing knowledgeable strategies.
Overview
7
7
years of professional experience
Work History
HR Director
Advanced Motion Therapeutic
09.2023 - Current
Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
Facilitated regular communication channels between management and employees to promote transparency and engagement.
Established strong relationships with both employees and management teams, fostering a collaborative work environment.
Directed hiring and onboarding programs for new employees.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Educated employees on company policy and kept employee handbook current.
Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Fostered positive work environment through comprehensive employee relations program.
Director of Operations
Advanced Motion Therapeutic
01.2020 - Current
Oversaw day to day operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with administrator to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Defined, implemented, and revised operational policies and guidelines.
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Implemented quality control measures to maintain high standards of service delivery.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Marketing Associate
Advanced Motion Therapeutic Massage
07.2018 - Current
Boosted brand visibility by developing and executing targeted marketing campaigns.
Enhanced social media presence with creative content and effective targeting.
Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Planned and executed events and marketing programs to increase qualified leads.
Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
Optimized website content for SEO, significantly increasing web traffic and user engagement.
Improved customer engagement, organizing and hosting successful promotional events.
Enhanced online presence with creation of engaging content, attracting larger audience.
Generated reports to support development and implementation of marketing plans.
Utilized specialized software to capture and process data.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Tracked key metrics and developed spreadsheets and data models.
Created customized marketing materials to increase product awareness.