Lyndsay Masters
Rochester,IL
Summary
Broad business background including Information technology, administrative duties, and managing. Very organized and dedicated with successful experience working in a public business organization for 5 years. Hardworking professional offering excellent communication, planning, and prioritization skills. Able to working independently and with a team. Attention to detail and able to prioritize based on business need.
Overview
10
10
years of professional experience
Work History
Clinical Applications Specialist
Southern Illinois University
02.2020 - Current
- Enhanced patient care by providing clinical application training to healthcare professionals.
- Streamlined medical device implementation by conducting thorough evaluations and ensuring compatibility with existing systems.
- Reduced troubleshooting time by developing and maintaining detailed documentation of clinical applications processes and protocols.
- Collaborate with other internal departments and outside vendors to develop customized solutions for unique client needs.
- Served as liaison between end-users and health IT team.
IT Service Desk Analyst
Southern Illinois University
01.2019 - 02.2020
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
- Acted as an effective liaison between end-users and developers, translating technical issues into clear action items for bug resolution or feature enhancements.
- Documented support interactions for future reference.
- Onsite support for an entire zone of over 100 users maintaining positive in person relationships.
Help Desk Associate
RL Canning
08.2017 - 01.2019
- Contracted position by DoIT to assist in the launch of IES (Illinois Eligibility System) and support case workers with the new system.
- Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
- Reduced call handle time with effective communication and problem-solving skills.
- Conducted thorough assessments to assist in determining client eligibility for various programs and services.
- Assisted caseworkers as they transitioned to their system, ensuring correct eligibility outcomes were being output.
Stylist Manager
Smart Style
01.2014 - 07.2017
- Managed a team of stylists, resulting in improved customer service and increased sales.
- Implemented new inventory management system for better organization and streamlined operations.
- Developed long-lasting relationships with clients, leading to high levels of repeat business.
- Mentored junior stylists, enhancing their skills and contributing to overall salon success.
- Consistently met or exceeded sales targets by implementing effective marketing strategies.
Education
No Degree - Business Administration
Lincoln Land Community College
Springfield, ILNo Degree -
LRS Education Services
SpringfieldHigh School Diploma -
Taylorville High School
Taylorville, IL05.2012
Skills
- Workflow Support
- System Implementation
- Calendar Management
- Administrative Support
- Critical Thinking
- Training and Development
- Technical Support
- Software Applications
Timeline
Clinical Applications Specialist
Southern Illinois University
02.2020 - Current
IT Service Desk Analyst
Southern Illinois University
01.2019 - 02.2020
Help Desk Associate
RL Canning
08.2017 - 01.2019
Stylist Manager
Smart Style
01.2014 - 07.2017
No Degree - Business Administration
Lincoln Land Community College
No Degree -
LRS Education Services
High School Diploma -
Taylorville High School