Lyndsay Mccarthy
Fayetteville ,NC
Summary
Dynamic and adept professional with proven expertise in office administration and sensitive information handling, honed at Phycinity and Donaldson Funeral Home and Crematory. Excelled in strategic planning and verbal communication, significantly enhancing client satisfaction and operational efficiency. Demonstrates a unique blend of empathy and organizational skills, ensuring confidentiality and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Phycinity
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Funeral Service Apprentice
Donaldson Funeral Home and Crematory
03.2022 - 02.2024
- Strengthened client relationships by delivering exceptional customer service throughout all interactions.
- Boosted overall efficiency through meticulous organization of tools, parts inventory, and workspace.
- Maximized job performance through effective time management skills, completing assigned tasks in a timely manner.
- Ensured safety compliance, following company guidelines and industry standards during all service tasks.
- Extended knowledge of diverse systems by actively participating in ongoing training initiatives and workshops.
- Maintained a positive work environment fostering collaboration amongst team members leading to higher rates of job satisfaction.
- Facilitated seamless communication between departments ensuring efficient coordination of resources for large-scale projects.
- Contributed to reduced waste levels by implementing sustainable practices during routine service activities.
- Gained hands-on experience in various service tasks, developing a well-rounded skill set for future career growth.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Met with over families to plan funerals by discussing service options and needs.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Education
Associate Of Public Service - Funeral Services
Fayetteville Technical Community College
Fayetteville, NC12.2021
Skills
- Scheduling
- Strategic planning
- Office administration
- Administrative support
- File management
- Problem-solving
- Sensitive information handling
- Verbal and written communication
- Problem-solving skills
Timeline
Front Desk Receptionist
Phycinity
02.2024 - Current
Funeral Service Apprentice
Donaldson Funeral Home and Crematory
03.2022 - 02.2024
Associate Of Public Service - Funeral Services
Fayetteville Technical Community College
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