Lyndsay McCartney
Peoria,AZ
Summary
Detail-oriented professional with extensive experience in managing office operations and delivering exceptional customer service. Proficient in communication, organization, and various digital tools, including Microsoft Office, QuickBooks, WordPress, and Photoshop. Strong interpersonal skills and administrative expertise enhance team productivity and elevate client satisfaction. Proven track record in office management, scheduling, and multitasking ensures smooth operations while supporting executive teams and adapting to evolving organizational needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Malibu Aerial Photography
11.2021 - Current
- Coordinated scheduling and logistics for aerial photography sessions, optimizing workflow efficiency.
- Managed client communications, ensuring timely responses and satisfaction with service delivery.
- Assisted in creating marketing materials to promote services, contributing to brand visibility and outreach.
- Oversaw inventory management of photographic equipment, ensuring readiness for operational demands.
- Collaborated with photographers to streamline project timelines and enhance client service experience.
- Collaborated with clients to understand project requirements and deliver tailored photographic solutions.
- Managed post-production processes, including image editing and color correction for optimal results.
- Conducted site assessments prior to shoots to identify optimal angles and lighting conditions for imagery.
- Maintained safety standards by conducting regular equipment inspections and adhering to flight regulations during aerial photography sessions.
- Assisted in post-production tasks such as photo selection, cropping, retouching, and formatting for final delivery to clients.
- Optimized work efficiency through effective planning of flight routes, considering factors such as weather conditions and geographical limitations.
CPU Contract Postal Unit Clerk
Hollywood Storage
02.2018 - 11.2021
- Assist customers with purchasing stamps, mailing packages, and other postal services, answering questions about postage rates and mailing procedures
- Submit daily sales reports and maintain accurate records of transactions and mail volume
- Operate postal scales, label printers, and other equipment required for processing mail
- Prepared mail for delivery by sorting, labeling, weighing, stamping, and affixing postage.
- Processed money orders, certified checks, and other financial documents.
- Monitored inventory levels of stamps, boxes and other supplies needed in the post office.
- Verified that items were addressed correctly, marked with proper postage and in suitable condition for processing.
Office Manager
Noma Fabrication
08.2010 - 02.2018
- Manage office operations, including payroll, accounts receivable, and compliance with regulations.
- Assist with customer inquiries and ensure a positive experience for clients.
- Oversee daily office activities and ensure timely completion of administrative tasks
- Prepare daily bank deposits and cash reports
- Reconcile accounts and manage petty cash
- Assist with payroll processing and maintain payroll records
- Support monthly financial statement preparation and reporting
- Schedule service appointments and manage service calendar
- Communicate with technicians and service advisors to ensure workflow efficiency
- Track service orders, parts inventory, and customer authorizations
- Assist with warranty claims, invoicing, and customer follow-ups
- Ensure compliance with dealership policies and government regulations
- Handle travel arrangements for trade shows and events
Salon Assistant/Apprentice
Luca Shea Hair Salon
06.2009 - 08.2010
- Greet clients warmly and assist with check-in/check-out procedures
- Shampoo, condition, and prep clients for services
- Support stylists during treatments (e.g., handling tools, mixing color)
- Maintain cleanliness of salon stations, tools, and common areas
- Restock products, towels, and supplies as needed
- Answer phone calls, schedule appointments, and manage bookings
- Process payments and assist with retail product sales
- Help with laundry, sweeping, and general upkeep throughout the day
- Observe and learn from senior stylists to build industry knowledge
- Assist with social media updates, promotions, and client communications
Receptionist/ Personal Assistant
Garrett Custom Trailers
06.2005 - 01.2009
- Greet customers and visitors with warmth and professionalism
- Answer and route incoming calls using a multi-line phone system
- Schedule service appointments and sales consultations
- Maintain organized records of customer interactions and appointments
- Assist with clerical duties such as filing, data entry, and inventory updates
- Support marketing efforts by coordinating community events and updating online listings
- Order office supplies and ensure front desk area is tidy and stocked
- Handle basic customer inquiries and direct complex issues to appropriate staff
- Process payments and verify documentation for trailer purchases
- Prepared and submitted trailer registration paperwork
- Maintain compliance with state and federal DMV regulations
- Track and followed up on pending paperwork and customer license plates with DMV offices and third-party processors as needed
- Maintain organized, visually appealing parts showroom displays
- Assist customers with parts inquiries and purchases
- Track inventory levels and coordinate restocking with vendors
- Process payments and issue receipts for parts transactions
- Designed and launched the dealership's online parts store from scratch
- Uploaded product listings, descriptions, pricing, and images
- Integrated payment processing and shipping workflows
- Managed online orders, customer inquiries, and fulfillment logistics
Education
Certification - Cosmetology
Simi Valley Cosmetology
Simi Valley, CA01-2008
Associate of Arts - Business
Ventura College
Ventura, CA01-2006
Skills
- Written and verbal communication
- Time management and prioritization
- Attention to detail
- Problem-solving and decision-making
- Adaptability and flexibility
- Professionalism and confidentiality
- Customer service and relationship building
- Multitasking in high-volume environments
- Technical skills in Microsoft Office Suite
- Google Workspace proficiency
- Adobe Acrobat Pro expertise
- Zoom platform usage
- QuickBooks basics
- Document management systems knowledge
- Calendar and meeting coordination
- Travel planning and expense reporting
- Filing systems management
- Report generation and presentation support
- Inventory and supply management
- Event planning and logistics coordination
- Email and phone correspondence skills
Timeline
Administrative Assistant
Malibu Aerial Photography
11.2021 - Current
CPU Contract Postal Unit Clerk
Hollywood Storage
02.2018 - 11.2021
Office Manager
Noma Fabrication
08.2010 - 02.2018
Salon Assistant/Apprentice
Luca Shea Hair Salon
06.2009 - 08.2010
Receptionist/ Personal Assistant
Garrett Custom Trailers
06.2005 - 01.2009
Certification - Cosmetology
Simi Valley Cosmetology
Associate of Arts - Business
Ventura College